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Headphones stopped working - sample rate issue bug

Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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Hi, I can't seem to use my usual headphones in the new Adobe Premiere beta version - I'm using Sony WH-1000XM4 but Premiere is telling me they don't support the current sample rate (48000) but as in the attached screenshot there is no option to lower or otherwise change the sample rate in preferences. I'm running a Mac Studio with M1 Ultra, macOS Ventura 13.5.2 - running Premiere 24.1.0 beta build 17.

 

Thanks for your help, loving the updates otherwise!

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Performance or Stability , Sound

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correct answers 1 Correct answer

Adobe Employee , Sep 13, 2023 Sep 13, 2023

Do you have "Attempt to force hardware to document sample rate" turned on?  If you do, turn it off.  

Also, set the default input to "No Input". You are using two different devices for input and output, and they might not both support the desired sample rate.  Turning off the input will allow Premiere to ignore it if that is the case, allowing you to play back.

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

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Do you have "Attempt to force hardware to document sample rate" turned on?  If you do, turn it off.  

Also, set the default input to "No Input". You are using two different devices for input and output, and they might not both support the desired sample rate.  Turning off the input will allow Premiere to ignore it if that is the case, allowing you to play back.

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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Thanks mstegner - this worked, much appreciated.

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Which worked?  Force Sample Rate or No Input?

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Community Beginner ,
Sep 14, 2023 Sep 14, 2023

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'No Input' did the trick. I did have 'Force Sample Rate' on but turning it off didn't help.

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Adobe Employee ,
Sep 14, 2023 Sep 14, 2023

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Ok, thank you for the follow up.  That most likely means that the input device did not support a sample rate of 48k.  You can verify this by looking at the "Audio MIDI setup.app" in Mac OS and seeing what sample rate it supports.

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