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Install error

Community Beginner ,
May 18, 2024 May 18, 2024

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Ive purchased adobe premire pro but everytime I go to try and install it or creative cloud I get a system error saying that the serves are unreachable as well as to disable my firewall and try again. I have done that and it did not work. I am completely lost as I dont know what else to do and everything online did not help.

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correct answers 1 Pinned Reply

Adobe Employee , May 20, 2024 May 20, 2024

What is the specific error message you receive, when CC Desktop fails to install PPro?

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Community Expert ,
May 19, 2024 May 19, 2024

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Give us some details. Mac or PC, OS version, a little about your hardware.

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Community Expert ,
May 19, 2024 May 19, 2024

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Is your hardware supported? Check with the link below:

https://helpx.adobe.com/premiere-pro/system-requirements.html

 

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Community Expert ,
May 19, 2024 May 19, 2024

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Use a different browser 

 

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Adobe Employee ,
May 20, 2024 May 20, 2024

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What is the specific error message you receive, when CC Desktop fails to install PPro?

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