JKL shuttling on Multi-Cam Sequence causes full Premiere Crash

[doobysquish]

When editing multi-cam sequences using JKL controls on Premiere, the program locks up and crashes. The sound will continue playing at the sped up rate, but the entire program becomes completely unresponsive. This has been happening on and off with each update for a long time and is so unbelievably infuriating.

Specs:

Windows 10 Professional

Intel i9 9900k 

Nvidia 3060Ti 8gb

64gb ram

My multicam sequences are scaled UHD sequences in 1080p timelines and consist of UHD video files with lumetri luts applied to those video files. I only edit with low-resolution quicktime proxies as well. All files are located on an SSD.

[doobysquish]

Oh, and let me add: this only occurs when multi-view is on (which is the entire point of multi-cam, in my eyes).

[cam matador]

A few crazy questions.

Where is you project file located (what drive)?

Where is your media located (what drive)?

What is your system OS drive?

We had a very similar siutation (not multicam) but with shuttle on certain types of media. We found that the system drive on that windows pc had slowed down, alot. It was a samsung SATA ssd that is known to have issues. It became slower than an old spinning disk. Once we replaced that, things got much better.

Think the key here is keeping media and projects off your system drive not just for speed but for "traffic". And making sure your caches are also not on the system drive. And even then the core application and OS stills needs your system drive to keep up as that is how the application does its work (so to speak). Any delays could trigger trouble. 

And if you have more than one internal drive, you could also try moving the windows page file (virtual memory) off your boot drive. 

[Kevin-Monahan]

Hello @doobysquish,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin