JPG not shown

[aaron_3468]

I have been editing for hours and now Images aren't showing up. IT'S NOT THE RED " MEDIA OFFLINE" all my files are found in the folder but the images just won't show up. The only images I can see are previous edits of images I put into the timeline hours previous. Now if I make and edit to them again they will just not show up. Please need help this assignment is due tonight and none of the bots will help me.

[Dani_V.]

Hi @aaron_3468,

Sorry to hear you're experiencing issues. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

A few questions:

• What version of Premiere Pro are you using?
• What are your hardware specs and are your GPU drivers up to date?
• Are you able to bring in more images or re-import the JPGs and see them at all?
  

Sorry for the frustration,

Dani

[aaron_3468]

I'm using version 25.21 .I have a 64bit operating system core i5 & 7.76GB Ram

[aaron_3468]

I able to bring the bar into the timeline but the images don't show and I've already re-imported the JPGs. I got tech support that took over my screen and even they were having a difficult time and said they would send my case to their senior support team and should get a call or email but I haven't recieved either.