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Kernel Panic using macOS Ventura when export a video

Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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Hi, 

 

I've the last version of macOS Ventura 13.0.1 (MacBook i7/16GB - 2017) and I installed Adobe Premier Pro v2023, Media Encoder and PostLab and MacFuse (those last 2 Apps to connect me in a priv Server). 

When I trying to export a Video in 1080p or 4k, happen "Hard Crash" and suddenly mi Mac shut down  and then when is turn it on in a few second/minutes after, start to rebooting constantly.

Normal behavior when occur a Kernel Panic.

Also some times when I use Media Encoder mi Mac freeze and unresponsive.

 

All applications are up to date versions !!

 

Some message as: "Your computer was restarted because of a problem", it show me the Mac after restart, and a windows with report to can send to Adobe with his respective Logs.

 

I've a friend with the same macOS Ventura 13.0.1 (MacBook Pro i5/8GB) and Adobe Premier (all other app mentioned before) and doesn't have issues when export a project. 

 

I'm speaking with a Supervisor of  Apple and they are investigating this "Kernel Panic" but I think that conflict is directly associated with Adobe Premier Pro. 

 

How can I contact directly with a Technical Support of Adobe to resolve this issue?

 

Thanks so much for Ur help !!!

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1 Comment
Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Sorry about that. Thanks for the info so far, Jac. Developers might need a bit more info, though, about your media and workflow, etc.: How do I write a bug report?

 

Thanks,
Kevin

 

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