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Launch Problems regarsind license

New Here ,
Nov 29, 2023 Nov 29, 2023

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When I want to launch any Adobe Programm, it says that my license is expired. However this is not the case. I checked my subscription as well as my payment method and everything is in order. When I use Adobe Acrobat for exaple, I can use it in the browser but not the program on my laptop. I tried logging out and in, as well as un-installing and re-installing the programs but that didn't work.
How can I fix this problem?

Bug Unresolved
TOPICS
Computer configuration , User experience or interface

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2 Comments
Adobe Employee ,
Nov 29, 2023 Nov 29, 2023

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@EkonG I'm sorry that's happenening. The first step is to confirm that the account you're signed into with Creative Cloud on your computer is the account with the active subscription plan. Go to account.adobe.com, sign in, and click on Plans and Payments and the top, then Plans to see what your account has access to. You should look for either "Creative Cloud All Apps" or just "Premiere Pro" there. If you don't see it, that is why you are seeing this message when you launch Premiere Pro.

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New Here ,
Nov 29, 2023 Nov 29, 2023

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Yes! I checked that too and made sure it was the same account as in the applications themselves and it is all the same account. The applications still aren't working.

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