low level exception occured in : Insta360Importer

[bertrandd71541092]

Impossible d'utiliser Premiere malgré la ré-installation, la suppresion des préférences !!!

Help thanks !

[Ishan Y]

Hey Bertrand,

Welcome to the community. I'm sorry to hear about this. Could you reinstall the most recent version of Insta360 and let us know if it helps? Here's how: https://www.insta360.com/support/supportcourse?post_id=10365. Let us know how it goes.

Thanks,

Ishan

[bertrandd71541092]

Thanks
I tried but it's even worst !

--
Bertrand DELAPIERRE
+33 (0)6 82 81 73 87

[Regia29366190b0lx]

Same here, and it's not helpful

[Ishan Y]

Sorry to hear that. Could you try "method 2" for uninstalling the Insta360 plugin and let us know if that helps? 

[bertrandd71541092]

If I removed plugin, especially Gopro one, it works
but I couldn't use 360 footage in Premiere

--
Bertrand DELAPIERRE
+33 (0)6 82 81 73 87

[Ishan Y]

Could you try the most recent version of Insta360 Studio (4.7.1)? It was released last week, and the notes mention some bug fixes. Let us know if you still see the issue.

[bertrandd71541092]

New version of Insta360 seems to wok