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low level exception occured in : Insta360Importer

New Here ,
Apr 07, 2023 Apr 07, 2023

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Impossible d'utiliser Premiere malgré la ré-installation, la suppresion des préférences !!!

Help thanks !

Bug Unresolved
TOPICS
Editing and playback , Import and ingest

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correct answers 1 Correct answer

New Here , May 26, 2023 May 26, 2023

New version of Insta360 seems to wok

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7 Comments
Adobe Employee ,
Apr 07, 2023 Apr 07, 2023

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Hey Bertrand,

Welcome to the community. I'm sorry to hear about this. Could you reinstall the most recent version of Insta360 and let us know if it helps? Here's how: https://www.insta360.com/support/supportcourse?post_id=10365. Let us know how it goes.

 

Thanks,

Ishan

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New Here ,
Apr 07, 2023 Apr 07, 2023

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Thanks
I tried but it's even worst !

--
Bertrand DELAPIERRE
+33 (0)6 82 81 73 87

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New Here ,
Apr 12, 2023 Apr 12, 2023

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Same here, and it's not helpful

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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Sorry to hear that. Could you try "method 2" for uninstalling the Insta360 plugin and let us know if that helps? 

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New Here ,
Apr 18, 2023 Apr 18, 2023

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If I removed plugin, especially Gopro one, it works
but I couldn't use 360 footage in Premiere

--
Bertrand DELAPIERRE
+33 (0)6 82 81 73 87

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Adobe Employee ,
Apr 24, 2023 Apr 24, 2023

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Could you try the most recent version of Insta360 Studio (4.7.1)? It was released last week, and the notes mention some bug fixes. Let us know if you still see the issue.

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New Here ,
May 26, 2023 May 26, 2023

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New version of Insta360 seems to wok

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