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Low-Level Exeption and Adobe Premiere Pro is running very low on system memory

Community Beginner ,
Sep 17, 2023 Sep 17, 2023

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I've been working on a short film shot on the Sony A7III which is almost finished, when the "Premiere Pro is running very low on system memory" the error closes the project automatically. This happened in all other premiere projects regardless of the size.

Furthermore, there seems to be an issue with the linking of media since the "A Low-Level Exception Occurred" error also appeared massively with all my files.

These two errors appeared in all my premier projects. I have already cleared all my cache files, reinstalled premier, and reset preferences and nothing seems to work. I have opened previous autosaves without the issue and that seemed to work, but eventually, the system ran low on memory again.
I have created new projects but i cant import any files as the low-level exception error always pops up.Captura de pantalla (271).pngCaptura de pantalla (272).pngCaptura de pantalla (273).pngCaptura de pantalla (267).pngCaptura de pantalla (268).pngCaptura de pantalla (270).png

Bug Unresolved
TOPICS
Editing and playback , Export , Import and ingest , Performance or Stability

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9 Comments
New Here ,
May 19, 2024 May 19, 2024

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Bro the same is happening with me since last week. I'm unable to work on any of my projects because of it. Until last week everything was working just fine. If you have found any solution please help.

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New Here ,
May 19, 2024 May 19, 2024

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I have been working on a wedding film project with clips shot on sony A7iii, when the "Premiere Pro is running very low on system memory" the error closes the project automatically. This happened in all other premiere projects regardless of the size.

Furthermore, there seems to be an issue with the linking of media since the "A Low-Level Exception Occurred" error also appeared massively with all my files.

These two errors appeared in all my premier projects. I have already cleared all my cache files, reinstalled premier, and reset preferences and nothing seems to work. I have opened previous autosaves without the issue and that seemed to work, but eventually, the system ran low on memory again.
I have created new projects but i cant import any files as the low-level exception error always pops up.

 

Everything has been working fine until last week. I am unable to work on any of my projects. I've tried everything but nothing is working out. I currently run a 32gb RAM system equipped with Ryzen 9 5900x processor and an RTX 3060TI graphics card. Please help.

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Community Expert ,
May 19, 2024 May 19, 2024

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What about your drives? Any chance on of them is failing?

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New Here ,
May 20, 2024 May 20, 2024

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I've tried transferring the project base files along with the media files to other drives as well. Ssd's hdd's everything. I was doubting it first that whether it was a drive issue, but surely it isn't.

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hi @knowledgeable_view15111,

I read your message about getting out-of-memory errors. What are the specs of your footage? Have you tried transcoding or using proxies in a new project? I hope the community can help you solve this issue.

 

Thanks,

Kevin

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Hi @santinos65540209 , 

 

Thanks for you post.  What version of Premiere are you in?  I'd like to echo all Kevin's questions and I'd love to get a project file with no media to take look and see if we can figure this out.

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Community Beginner ,
May 25, 2024 May 25, 2024

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With me, the frequency of the error was reduced after a few months, but it still ocationaly happens. When it happens I open a new proyect.

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Community Beginner ,
May 25, 2024 May 25, 2024

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Hi @Kevin-Monahan.Proxis helped increase the amount of time before the error occurred, but it is still inevitable on every project. 

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Community Beginner ,
May 25, 2024 May 25, 2024

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LATEST

Helo @Rach3714452591nm 

 

I'm currently editing the 2024 version. Furthermore, RED files seem to run well on the premiere. Sometimes the error occurs on big projectsbut it goes away after restarting the program. I will append a project file with no media. 

 

FILE: https://drive.google.com/file/d/1zNdJ98qggZzPNiWcz98pJZMoulrqO_gI/view?usp=drive_link 

 

Regards, 

Santino. 

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