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Mask Loading Error [Premiere Pro 2023.6.9 BUG][Windows 10]

Community Beginner ,
Sep 01, 2024 Sep 01, 2024

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When I use a preset effect that contains two or more masks, an additional mask is loaded, resulting in a total of three masks. I have already checked the preset effect using Notepad++ and confirmed that the preset only contains two masks. This indicates that the issue is with Premiere Pro's loading process.

As a side note, there are no issues when only one mask is used.

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Import and ingest

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correct answers 1 Pinned Reply

Adobe Employee , Sep 02, 2024 Sep 02, 2024

Hello,

The team needs more info. See, How do I write a bug report?

 

Thanks.

Kevin

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Community Beginner ,
Sep 01, 2024 Sep 01, 2024

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trigger error demo:https://youtu.be/Y3zKFBJ2zF0

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Adobe Employee ,
Sep 02, 2024 Sep 02, 2024

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Hello,

The team needs more info. See, How do I write a bug report?

 

Thanks.

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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