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MOGRT crash in PP ARM64: when will it be fixed?

Community Beginner ,
Jan 24, 2025 Jan 24, 2025

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Hi,

 

Earlier I reported a bug with instant Premiere Pro crash when adding any MOGRT file to the timeline (including default Adobe graphics) in Premiere Pro for ARM64. I know it's all relativley new, but even after a couple of updates (in both stable and bèta version), the bug is still there. I asked for an update in the previous topic, but no one replied so I decided to open up a new one.

 

I need graphics in my projects every day. This single bug causes me to bring two laptops to work. It's one of the most basic features in the software and it isn't working for months now.

 

I can imagine there are a lot of bugs to fix, but I see a lot of new features being developed while this bug remains. When will it be fixed? Q1? Q2? Later?

Bug Investigating
TOPICS
Graphics , Performance or Stability

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correct answers 1 Pinned Reply

Adobe Employee , Jan 27, 2025 Jan 27, 2025

Thanks so much for sending over that information @Precious_Twinkle5DFE, we're investigating what's causing the issue.

 

Cheers,

Theresa

Status Investigating

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Adobe Employee ,
Jan 24, 2025 Jan 24, 2025

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Hi @Precious_Twinkle5DFE  and welcome to the Premiere Pro Forum community.  Thank you for taking your time to file a bug report. We would like to help figure this out with you. The team just needs a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you

Ian

Status Needs More Info

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Hi @Precious_Twinkle5DFE,

 

In addition to the information @IanB_360 requested, could you also intentionally crash Premiere Pro and include your email address in the crash reporter and select send report?

 

TheresaRostek_0-1737996930265.png

 

Thanks!
Theresa

 

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Community Beginner ,
Jan 27, 2025 Jan 27, 2025

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  • Issue - Premiere Pro will crash instantly on playback with graphic template on timeline.
  • Adobe Premiere Pro version number: 2025.1.0 (build 73) AND 25.2.0 BETA (build 90)
  • Operating system - Windows 11 PRO (ARM64)
  • System Info: CPU, GPU, RAM, HD:
    • CPU Snapdragon(R) X Elite - X1E84100 - Qualcomm(R) Oryon(TM) CPU, 3801 MHz, 12 core('s)

    • GPU Qualcomm(R) Adreno(TM) X1-85 GPU

    • GPU driver (PC)
    • RAM 16GB

    • Hard Drive SSD, error wil occur on any disk (internal/external)

  • Video format: Different video formats
  • Workflow details: Import graphic from library panel onto timeline, press playback, instant crash. Both with custom MOGRT as default Premiere Pro graphics
  • Steps to reproduce - (Very important!) See above
  • Expected result - Playback with the used graphics
  • Actual result -  Crash. Sometimes with error reports, mostly without.

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Community Beginner ,
Jan 27, 2025 Jan 27, 2025

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I just sent the error report.

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Thanks so much for sending over that information @Precious_Twinkle5DFE, we're investigating what's causing the issue.

 

Cheers,

Theresa

Status Investigating

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