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Mogrt freezes premiere pro v24.2

New Here ,
Mar 06, 2024 Mar 06, 2024

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Hi there, every time I drop a MGRT file in the timeline, as soon as the playhead reaches it, the image freezes and I can't have any playback even when clicking away from that part. The only fix is to close premiere down an reopen it.

It does the same when I am trying to export the video, it exports up to where the mogart is then freezes.

 

I have premiere v24.2 and I am using a Mac Studio with the M1 Max chip (Mac Os Sonoma 14.3.1)

 

Thanks in advance for your help.

Bug Unresolved
TOPICS
Editing and playback , Export

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5 Comments
Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi @Hamadel,

 

Sorry you're running into issues. Were you seeing this issue with on previous and/or beta versions of Premiere Pro?
Does this happen with all mogrts, or a specific one? Does it happen with the built-in mogrts as well?

 

Thanks!
Theresa

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New Here ,
Mar 08, 2024 Mar 08, 2024

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Hi Theresa, no it was fine on the latest premiere v23. I tried re install It and downgrading the project from v24 to v23 but same issue. It freezes.

Could that be an issue with the MacOS? It was working just fine until I installed the update. However it doesn't seem like a common issue...

It's happening with all the custom Mogarts we have created ourselves. I haven't tried the built-in ones.

 

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New Here ,
Apr 02, 2024 Apr 02, 2024

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Hi @Theresa Rostek

Have you seen my previous reply?

 

Thanks!

Hama

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi @Hamadel,

 

Apologies for the radio silence, the notification got buried. Please DM me the collected project and one of the mogrts you know freezes so I could try to reproduce the issue. Also please:

 

  • Let me know where your problematic mogrts are located 

    (Local Templates Folder, an additional folder, a cloud location, or a library?)

  • See if the mogrts cause the issue in a new project
  • See if the built-in mogrts cause the same issue

 

Thanks!
Theresa

 

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Hi @Theresa Rostek ,

- The mogarts are located on a local folder,  to install them I just drag and dropped.

- Yes they cause issue in a new project

- The built-in mogarts seem to work fine

I just sent you a DM 🙂

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