Issue: Upon importing a .MOV file with supported codecs into Premiere Pro 23.1 or later, the video file is only recognized as an audio file.
I work on Adobe Premiere Pro for work and my .MOV files from Lumix GH6 do not show video in Premiere Pro 23.1 or 23.2. This issue seems to only occur on my M1 Macbook pro from 2021. I own the exact same machine for my personal use and the issue does not occur.
However, I've spoken in depth with two seperate Adobe customer service reps and haev gotten nowhere. The first time the case was closed in hopes that the 23.2 build would solve the problem, then it didn't so I reached out again only to assisted by a new rep who also could not figure out the issue, and his only suggestion is to reinstall the OS on my laptop, which is something I cannot do.
This is pretty frustrating as I know this is a strange issue, but I don't appreciate the lack of assistance. I'm curious if literally anyone else is experiencing this issue?? Please help, because Adobe hasn't shown interest.