MP4 Audio not showing up

[brayden_9274]

I just updated from Premier 20204 to 2024 and now the program does not regonize the audio tracks on mp4 files. Other video formats work fine and mp4 files work fine outside of Premier. Any project that had mp4 audio tracks are now not connected and when I reconnect them it tells me there is no audio tracks. Whenever import an mp4 file it does not import the audio track. Media encoder still recognizes the audio tracks but even when I export from there premiere doesn't recognize them.

[IanB_360]

Hi @brayden_9274  and welcome to the Premiere Pro Forum community.  Thank you for taking your time to file a bug report. We would like to help figure this out with you. The team just needs a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you

Ian

[Stan Jones]

@brayden_9274,

Can you upload one of the problem files for us to take a look at?

There's a typo in the question: you upgraded from 2020 to 2024?

Stan

[brayden_9274]

I'm not sure how to edit my original entry but I did mean the 2024 version. It's literally all MP4 no matter what I change the codec to be I am always encountering the same problem.

[IanB_360]

Hi @brayden_9274 we still need a little more info to get started on helping solve the issue you are facing. If you could 

jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you

Ian

[Stan Jones]

@brayden_9274,

When you're new on the forums, you may not be able to edit. But you will be soon. At the end of your post, look for 3 dots and "more." Click there, and you'll see edit.

You are currently on 25.1.0 or what?

Right, all .mp4's. For troubleshooting, it is useful to know if a file that fails for you works for someone else. So posting one for download can help.

Stan