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MXF problems still going on

Community Beginner ,
May 07, 2024 May 07, 2024

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Using .mxf -files result black frames in Mac.

No answers how or when this issue is over. First bug reports are really old.

Do we need to buy new cameras?

Bug Unresolved
TOPICS
Editing and playback

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correct answers 1 Pinned Reply

Adobe Employee , May 20, 2024 May 20, 2024

Yes I agree,  using the original MXF files is the correct solution to this problem, which is why we are making this a priority.

An easier way is to use the Proxy workflow.  Right click on media file > Proxy > Create Proxies >  Use settings: Frame Size Full, ProRes Quicktime Proxy. 

This will let you keep all of your audio channels and toggle between Original Media and Proxy Media.

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Adobe Employee ,
May 07, 2024 May 07, 2024

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Hi Juhani I'm sorry you're having these problems, you definitely should not need to buy a new camera.   What type of camera are you using?  Are these files straight from the camera or are they transcoded from an app?  Would you be able to upload one of these files to us so that we can investigate further?  Thank you for your patience.

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Community Beginner ,
May 07, 2024 May 07, 2024

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Here are clip and alerts. 
Most of MXF-clips Näyttökuva 2024-05-07 kello 16.36.59.png
there is several black frames. Those clips are useless.
Camera is Sony PXW-Z90.
 
Problem is that this issue occurred after the last Premiere-version, so it is a bug, not my problem. Many others have the same issue.
My work is blocked now and I really want to buy a new camera. It is cheaper than this problem.
BR
Juhani

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Adobe Employee ,
May 07, 2024 May 07, 2024

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I see the errors you are getting and understand how frustrating that is.  Are you using markers in your workflow?  Are your MXF files long gop?  Do you mind posting a screengrab of the properties from one of your problem clips.

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Community Beginner ,
May 07, 2024 May 07, 2024

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No, I dont use markers.

Clip total lenghts are 15 sec ... 2 minutes about. Using mostly only 5 to 10 seconds.

Maybe I dont understand exactly the properties, but here is one screnshot.

BR

JuhaniNäyttökuva 2024-05-07 kello 18.32.32.png

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Adobe Employee ,
May 07, 2024 May 07, 2024

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Thanks for the screenshot of your timeline, that is very helpful.  If you right click on that MXF file and select "Properties" That is what I was looking for.  Would you be willing to upload that file for me so that I can take a closer look?  If you could put it in dropbox or google drive or any other service that lets you share files and send the link that would be super helpful.  Thank you for taking the time to get this problem fixed.

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Community Beginner ,
May 07, 2024 May 07, 2024

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Hi Thanks.

Here is the screenshot.

I will send the file with WeTransfer, I use for work. But what is the email?

Näyttökuva 2024-05-07 kello 18.44.36.png

 

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Adobe Employee ,
May 07, 2024 May 07, 2024

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Amazing!  Thank you so much you can use jamiec@adobe.com

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Community Beginner ,
May 07, 2024 May 07, 2024

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Thanks.

The clip takes 25 minutes to upload.

It is coming.

BR

Juhani

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Adobe Employee ,
May 07, 2024 May 07, 2024

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Thank You Juhani! Clip received, I will let you know what I find.

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Community Beginner ,
May 07, 2024 May 07, 2024

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Hi
Thanks
Br
Juhani

 

Mod note: Personal info removed.

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Community Beginner ,
May 11, 2024 May 11, 2024

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Hi

Anything found?

BR

Juhani

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Adobe Employee ,
May 13, 2024 May 13, 2024

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We are still investigating.  Do you use the import panel to bring in footage or do you double click in the project to import it?

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Community Beginner ,
May 13, 2024 May 13, 2024

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Hi
I import to panel by ”grab and move”.

Terveisin

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Adobe Employee ,
May 14, 2024 May 14, 2024

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Hi Juhani,  Hope you are well.  We just released Premiere Pro 24.4.  Can you update and let us know if you still are having problems?

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Community Beginner ,
May 14, 2024 May 14, 2024

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Hi
Thanks
I do It.
Br
Juhani

 

Mod note: Please do not post personal info.

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Community Beginner ,
May 16, 2024 May 16, 2024

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Hi

Waiting new 24.4 version to appear inside the updates-list on my Adobe account...

Then we see the result.

BR

Juhani

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi Juhani,  If you are able I would recommend trying the beta version of Premiere Pro.

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Community Beginner ,
May 17, 2024 May 17, 2024

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Hi

Tried the beta-version.

First bug-warning about MXF just popped up.

So not working with mxf.

Now it seems to be more and more possible that to save the customer projects and customers, camera replacement is the only choice. By learning years to use Premiere,  changing it is not a solution.

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Adobe Employee ,
May 17, 2024 May 17, 2024

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Hi Juhani,  Sorry you are still having trouble.  Would you be able to send me your project file so that I can take a look.  We are actively trying to fix this problem.  Thank you for your patience.

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Community Beginner ,
May 17, 2024 May 17, 2024

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Hi
When i used this beta- version first time, after a half an hour came first
bug-warning, but after that nothing else appeared, even the earlier
”replacing with black frame” warning is still missing.
So now It is maybe better to wait some days when i am working forward with
these projects, and look if this only warning was a ”shadow” from earlier.
So i let you know when i have some news to tell.
Br
Juhani

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Community Beginner ,
May 18, 2024 May 18, 2024

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MXF-bug appeared again in Beta-version.

Now I go to video converter-method (App Store), so I think it can be a solution, which gives a little more work, but can solve this problem without changcing the camera equipment. Converters are quite high quality apps today.

BR

Juhani

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Adobe Employee ,
May 20, 2024 May 20, 2024

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I'm sorry the beta version didn't work better for you, we will keep digging.  

What conversion app are you using?  Adobe Media Encoder can convert your footage for you as well.  I'm curious why you didn't use it?

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Community Beginner ,
May 20, 2024 May 20, 2024

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Hi
Ok
I can try the App you recommend.
I did not want to use extra app because there is a problem with recording 4
channel voice.
Now this app i have tried converts It to 2- channel.
Maybe there is a possible to take the original Sony -recorded voice and add
It to converted video without problems.
All this is a little mess during work and the best way could be to have the
original mxf.
Br
Juhani

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Adobe Employee ,
May 20, 2024 May 20, 2024

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Yes I agree,  using the original MXF files is the correct solution to this problem, which is why we are making this a priority.

An easier way is to use the Proxy workflow.  Right click on media file > Proxy > Create Proxies >  Use settings: Frame Size Full, ProRes Quicktime Proxy. 

This will let you keep all of your audio channels and toggle between Original Media and Proxy Media.

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