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No sound on playback in Premier Pro

New Here ,
Apr 30, 2023 Apr 30, 2023

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When importing a video there is no sound played. I can clearly see there is sound on the video but it won't play it. There were no issues previously and I had just completed editing a video when the next video imported with no sound playback. 
If I export the clip there is sound on the rendered clip, so it's not an issue with audio being disable in edited clips. 

I've already checked audio hardware and tried changing that around but no effect. 
Any ideas? 

Bug Unresolved
TOPICS
Sound

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2 Comments
Adobe Employee ,
May 05, 2023 May 05, 2023

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Look under "Preferences>Playback>Primary Audio Device..." dropdown.  Make sure it is set to "Adobe Desktop Audio".

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New Here ,
May 09, 2023 May 09, 2023

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Thank you to mstegner for their reply to this issue.  I had the identical problem and had not found "Preferences>Playback>Primary Audio Device..." after hours of troubleshooting. Reverting to older version of PPro worked, but of course my newer project from v23.3 could not be opened in the older versions. I was at a loss.  I'm not sure when or how the Playback setting was changed.  Very frustrating.  Fortunately mstegner's post pointed me in the right direction.

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