No video on the playback screen

[enes_2339]

Hi everyone, I'm having an issue with Adobe Premiere Pro on my new HP Victus laptop. The video playback doesn't work properly—either I get a gray screen, or the video freezes while only the audio plays. Is this a common problem? Any simple fixes? Thanks!

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

[Dani_V.]

Hi @enes_2339,

Welcome to the Premiere Pro forums and sorry you're experiencing issues. What version of Premiere Pro are you on?

@Peru Bob has some good recommendations for you to try first.

Hope we can help you soon,
Dani