Not able to zoom using the crop effect.

[Andr�s Marcial]

Hi, 

I want to report a bug.

Issue: I've updated Premiere Pro 24.6.1 version. I started having problems with the crop effect, it won't apply the zoom option to any video clip or frame, after couple of weeks using it. Premiere started to crash when I wanted to export my videos. It requires that I update my Intel graphics card and reset the preferences and update to the newest version. Anyway, I've tried to update my Intel graphics card without any success, since the driver for my computer model is not available. Plese let me know what I can do.

Adobe Version Number: 24.6.1

Operative System: Windows 10 Home

System Info: 

       Processor: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz

       RAM: 24.0 GB

       GPU: Nvidia GEFORCE GTX 1650

       GPU (PC): Intel UHD graphics 630

       Hard drives: toshiba mq04abf100 1 TB HDD

                             hfm256gdjtng-8310a 256 GB SSD

Video format: HEIC keyframes when exporting the video sequence, and file format when trying to apply the crop effect.

Workflow details: I am working with HEIC and PNG frames of AI animations and mixing them with MPEG files, Premiere Pro crashes when I apply color effects to a HEIC sequence and I try to export it. While the problem with the crop effect happens when I appy it to any file format, it is not able to appy the zoom option.

Steps to reproduce:

Premier pro crashes when:

- I import a HEIC sequence

- Nest the sequence

- Speed/Duration the sequence to10000

- Apply lumetri color effects

- Apply sharpen effect

- Export the sequence

- Premiere Pro Crashes and asks me to update my Intel UHD 630 graphics card, driver which I am not able to find in the ACER website

The crop effect problem started to happen since I updated to the 24.6.1 Premiere Pro version, even if I install older versions. I am still having the same problem.

• Expected result I should be able to have an MPEG-4 file and I should be able to zoom using the crop effect.
• Actual result -  Premiere pro crashes when asked to export the afore mentioned sequences, I am not able to zoom using the crop effect.

[title edited by mod]

[Ann Bens]

When Premiere is acting up start with

Reset preferences - Premiere Help

FAQ: How to clean media cache files |Adobe Community

See how that goes

[Kevin-Monahan]

The status of the bug report is updated.

[Andr�s Marcial]

Thank you very much. That workedfor me!