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NTTDLL.dll crashing when using adobe premiere pro and after effects. How to fix it?

Community Beginner ,
Mar 31, 2024 Mar 31, 2024

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I have been experiencing regular application crashes and blue screen of death (BSOD) for the past month. I assembled a new PC in February and since then, it has been crashing frequently whenever I use Adobe software. Here are my PC specifications:

Windows OS 11

Intel i9-14900K 3.20 GHz

Gigabyte Eagle 4080 OC and NVIDIA GeForce RTX 3060 - Galax

Corsair 5200 MHz DDR4 RAM 32*4

MSI 790 Pro Wifi

Crucial P3 500 GB SSD for OS

Crucial P3 1 TB OS for project files

1000 watt Deepcool 80 gold SMPS

Initially, I assumed it was an issue with Adobe software and contacted their support team, but they were unable to resolve the issue after several hours. I then reached out to the Windows customer support team, and they recommended that I reinstall the Windows OS. I followed their instructions, but the applications still kept crashing. I also ran a RAM test, but no problems were found. To troubleshoot further, I downgraded my new GPU with an old one (3060), and it helped me to open the application initially rather than crashing whenever it tried to open. Although it was a small improvement, it was still unstable. I updated the MSI bios, turned off XMP, but the crashes persisted. Even if I tried to edit a new project, the software just kept crashing. After browsing some forums, I found that my home power might be causing these crashes if it's not sufficient since I am powering three monitors and the CPU from one socket in my home. So I connected my CPU to a separate 20 AMP port, and this almost reduced crashes to 80%. However, these crashes are still occurring regularly. I decided to try editing with different software, so I attempted to use DaVinci Resolve, but it also kept crashing. I have already sent my 4080 for warranty check just to see if the GPU had any faults. I ran a RAM test twice, and no issues were found. I spent several hours with Adobe and Windows customer care, but it didn't help at all. I tried to stress test both the GPU and CPU for a longer time to check if the crashing was happening, but it was stable. No problems at all. Whenever I started with Adobe, the problem occurred. I did a clean installation of both Intel and Nvidia drivers at least 25 times, but it didn't help. When checking some dump files for software that crashed, I found out that the issue was happening with the ntdll.dll file. But I'm not able to fix that either. The BSODs are coming with PAGE_FAULT_IN_NONPAGED_AREA error.

Here link to dump files and BSOD details :

 

Can anyone help me with something here? Or is it like that windows will be always like this?

Bug Unresolved
TOPICS
Computer configuration , Performance or Stability

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2 Comments
Community Beginner ,
Mar 31, 2024 Mar 31, 2024

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I wrongly put DDR4. Its DDR5 actually.

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Community Beginner ,
Mar 31, 2024 Mar 31, 2024

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Am attaching some crash reports. It may help find some details

Screenshot 2024-03-31 235350.pngScreenshot 2024-03-31 235440.png

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