Only a small section of my clip is seen by Premiere

[Dominic Witherow]

I have a clip lasting 1 min 55 sec. Shot on iPhone (Filmic Pro), HEVC 30fps 4K in .mov format

Only 5 seconds appears when I load it into Premiere Pro (latest version). but it works fine in Quicktime and here are the full details from Media Info:

General
Complete name : /Users/DEHW_2/PROJECTS/NUSA_CANA/FOOTAGE/06102025_105133.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 2.03 GiB
Duration : 1 min 55 s
Overall bit rate : 152 Mb/s
Frame rate : 29.970 FPS
Encoded date : 2025-06-10 09:51:33 UTC
Tagged date : 2025-06-10 09:51:38 UTC
Recorded location : +55.9561 -003.2024
Writing application : Created with Filmic Pro 7.5.25 build 137966
Writing library : Apple QuickTime
Writing hardware : Filmic Pro
com.FilmicPro.FilmicLibrary.dynamicRange : wide10
com.apple.quicktime.publisher : ISO: 300.0

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L6.2@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 1 min 55 s
Bit rate : 143 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Rotation : 90°
Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 31.579 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.576
Stream size : 1.91 GiB (94%)
Title : Core Media Video
Writing library : HEVC
Encoded date : 2025-06-10 09:51:33 UTC
Tagged date : 2025-06-10 09:51:38 UTC
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : ALAC
Codec ID : alac
Codec ID/Info : Apple Lossless Audio Codec
Duration : 1 min 55 s
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Stream size : 2.64 MiB (0%)
Title : Core Media Audio
Encoded date : 2025-06-10 09:51:33 UTC
Tagged date : 2025-06-10 09:51:38 UTC

Can anyone suggest WTF is going on???

All other clips shot at the time are fine, but of course this is the critical clip for my production.

My setup:

MBP M4 Max 128GB

4TB SSD, with 2TB free

OS Sequoia 15.5

PP 25.3.0 (build 84)

Any help much appreciated.

[Ann Bens]

Variable framerate is known to give issues

Convert to constant framerate with Handbrake or Shutter Encoder before bringing into Premiere.

[Dominic Witherow]

Thanks Ann. I shall try that.

[IanB_360]

Hi @Dominic Witherow 
If you are still having trouble and want to share the file that is creating problems for you , you can DM me a file share link and the team and I will take a look at the file for you.

Here to Help

Ian

[Dominic Witherow]

Thanks very much Ian.

Here is a Vimeo link to the original file: https://vimeo.com/1094688559 password is ‘test’

I couldn’t get it to work in any format until I downloaded a more compressed version from Vimeo (standard 4K one), which works fine and, luckily is OK for my purposes quality-wise. The original shows as working fine, but only 5s in duration when opened in any CC app (so I couldn’t even transcode or re-wrap it in ME).

Works fine in QT and on Vimeo, but also was restricted to 5s in VLC and they were the final 5 seconds, where Adobe only saw the first 5s!

Thanks for any help.

Best,

Dominic

[personal info deleted by mod]

[IanB_360]

Hi @Dominic Witherow 
Thank you for the file. It is giving us the same issues on our end. What Iphone captured this video clip?
Going to see if we have had similar issues.
Here to Help
Ian

[Ann Bens]

On windows too: 5 seconds.

Usually when clips do not work property in Premiere they won't either in ME.

Never transcode vfr in ME, most of the time you will end up with the wrong framerate.

[Dominic Witherow]

Hi, it was iPhone 14pro. I suspect it is an overheating issue. Just desserts for cutting corners and not using a proper camera!


Dominic Witherow

(personal info deleted by mod:forum rules)

[Dominic Witherow]

I have discovered the same issue in another clip, which has allowed me to narrow down the specific circumstances. Maybe this information will help.

The clips were both shot on iPhone 14 Pro (fully updated), using Filmic Pro set to 30fps MOV, with mid-level image stabilisation set. Both clips did not save in the normal way when I finished filming and both cut off the end of their respective recordings. They both gave a message that said "can't save to photo reel atm, but don't worry, the videos will be saved to the Filmic Pro gallery". Both clips were shot whilst the phone was mounted on a DJI Osmo 6 gimbal.

I suspect that a combination of overheating and gimbal did something. What's so odd is that the videos play flawlessly (apart from the truncated endings) in Quicktime on my Mac and in Photos on both Mac and iPhone. It's only when played by any Adobe software or VLC that they are limited to 5.02s.

I'll see if I can make them useable with conversion on some 3rd party software (Handbrake didn't work last time, but Vimeo did).