P: audio track mixer is not working after the premiere pro update. 25.2.0 Build 147

[Slava Sivenkov]

Hello! The audio panel "audio track mixer" is not working after the premiere pro update. Build147. There is simply no information in the audio track settings window. 

I can't apply any effect to the audio track, just because the window is empty.

[Ann Bens]

Reset Preferences and or reinstall using cleanertool

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Best practices for updating Premiere Pro

[Slava Sivenkov]

[Ishan Y]

Hi! Sorry for the issue. Could you share your current Premiere Pro version? Please try switching to another default workspace (Window > Workspaces) and let us know if that helps. (https://adobe.ly/4i6TYJ1).

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.

[Slava Sivenkov]

I use the "audio" workspace to process audio on the entire timeline track.

Premiere Pro Version 25.2.0 (Build 147)

[MJedit]

I just had the same problem and found this thread. I restarted Premiere and bingo the Audio Track Mixer was back to normal. Hope that helps.

[TRN Media]

I'm also having the same issue on both PC and a laptop.  Just randomly all info disappears.  Although the effects I've placed on the tracks are still there.  I can hear the reverb on replay but just no info.

[Slava Sivenkov]

I reinstalled premiere as advised by colleagues from adobe. But it didn't help me(

[Jeff229705639j8i]

I am having the exact same issue and there seems to be no helpful info on how to fix it. I'm using the PC version of Premiere Pro 25.2.1 and it started yesterday.

[s3uche34337167wikn]

Same here and there's no solution yet to be found.

[Iddo1234]

Same problem. Only workaround is to close the mixer window and re-open it - very annoying - please resolve this.

[Maui Athletics]

Literally at my wits end as I lost an entire project due to this.

I've even uninstalled and reinstalled my entire Adobe Premiere Pro and lost a bunch of custom settings over this.

I cannot for the life of me figure out why my Audio Track Mixer keeps showing no info in it.  When I start up my project it is there the first time I go to Audio.  If I move away to any other tab and come back it's straight up gone and there is no way to get it to come back.

How do I fix this?  Thanks

[NandoPesa]

I've restarted Premiere Pro with Audio workspace active and the panels showed up. Give it a try. Good luck.

[Slava Sivenkov]

So guys! When I open an old project, the panels are present!!! But when I create a new project, there are none (( What am I doing wrong?

[clintbohaty]

You are not alone. My Audio Track Mixer is also blank, just like this. I can't find a solution. Did you find one?

[clintbohaty]

Same problem here. My new project file has no audio mixer information (blank). Opening an old project file still shows the audio track mixer properly.

[Maui Athletics]

I was told by Adobe support that their software is bugged and hopefully it will be fixed in a future update.

[jamieclarke]

Hi Everyone - Can you post your os, and Premiere Pro version.  Are you seeing this issue on a custom workspace?  Do you have this issue if you switch to an Adobe Workspace such as All Panels?  Can you post Screenshots of your workspace layout?

[jamieclarke]

Updating Status to Acknowledged

[Maui Athletics]

Adobe customer support regressed me to version 25.1 to correct the issue until you all "fix ths known bug".  As they put it.

[jamieclarke]

Hi @Maui Athletics - Thank you for responding.  Was your interaction through the adobe chat portal?

[Slava Sivenkov]

Premiere Pro Version 25.2.0 (Build 147) Win11pro

[Maui Athletics]

Via phone. 

CRM:09147000016182

Case Number: ADB-39494507-K7R1.

[bgmm65374040]

Hi there! I'v noticed very annoyng issue after latest Premiere Pro update. When i'm working on a project and switch to Audio panel there is no audio tracks in audio track mixer.  The only solution to make them visible is to restart Premiere Pro. Any ideas how to solve this issue?

[defaultlgwsqy1y8f0o]

I found a fix for me and you can see if it works for you as well. I'm using PP 25.2.1 on a Mac running Sequoia 15.3.1. In the "Editing" workspace, I go to "Window" and open the "Audio Track Mixer" panel and it shows up. After doing so, if I move to the "Audio" workspace, the "Audio Track Mixer" panel remains open. If, in the "Editing" workspace, the "Audio Track Mixer" is greyed out, I right click and close the panel, then repeat the first step of re-opening the "Audio Track Mixer" panel through the "Window" tab. I hope this helps temporarily while they work on an update.