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Permiere Pro 23.4.0 MacOS Ventura WindowServer Crash

Community Beginner ,
Jun 18, 2023 Jun 18, 2023

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Hiya!

Thought I'd share this in case anyone else is seeing similar or has ideas on how to work round this please?

I've been getting freezes and kernel panics while running

  • Premiere Pro 23.4.0
  • on MacOS Ventura 13.2
  • on a 16" Intel i9 2019 Macbook Pro

 

It can happen at any time while using Premiere Pro, but most often while dragging something. Be it a crossfade handle on an audio clip, or changing the position of a graphic in the progam monitor with its Motion controls selected.

 

How it looks:

  • Just after dragging something, the app stops being responsive but the mouse still moves
    • I can't click anything outside of the app including Dock and Menu Bar
    • I can't CMD+Tab or CMD+Opt+Esc to open the force quit menu
  • The mouse disappears, and the clock stops counting on the menu bar
  • A minute or so later, the computer screen goes black or white noise
  • The computer restarts and sometimes shows a "your computer restarted because of a problem" message.

 

Debug:

Looking in Console, I can see Crash Reports for WindowServer and CCXProcess.

I've attached the Mac .ips crash reports in case they're of any use (with the file extensions changed to .txt)

 

Troubleshooting

I've checked that both Premiere Pro and MacOS Ventura are at their latest version.

I have no third-party kexts.

The Mac still does it with an air conditioning unit pointed at it (to rule out heat issues)

Bug Unresolved
TOPICS
Performance or Stability

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correct answers 1 Correct answer

Community Beginner , Jun 18, 2023 Jun 18, 2023

I have just thought to remove the GoPro Reframe effect from any clips and replace them with renders. Because GoPro software has a history of being awful.

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Community Beginner ,
Jun 18, 2023 Jun 18, 2023

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I have just thought to remove the GoPro Reframe effect from any clips and replace them with renders. Because GoPro software has a history of being awful.

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