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Playback freezes with Dual Monitors

Community Beginner ,
Apr 05, 2024 Apr 05, 2024

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Ok, this seems like a very specific problem and honestly I am not sure how I found it but I am curious if anyone else has experienced it as well. To start my PC specs are:

AMD Ryzen 7 7700 8-Core

NVIDIA 3060 Ti

Windows 11

32 GB Ram

and if it matters I have Premiere Pro's software installed on an SSD and all my project saves and footage on an internal HDD (I am willing to move them over if necessary). Now my problem is that I edit with 2 monitors, usually I will have all of premiere on 1 screen and other things like music or whatever on the other. When I switch to my second screen to do something, then move back to premiere and hit the play button underneath the playback screen it freezes. Nothing plays, I can move the line on my timeline but the image in the playback screen does not change and no audio plays either. This issue wouldn't have me so bothered if it froze like this for maybe a couple seconds. But I have had it freeze on me for minutes. I have tried to click onto my other monitor then back in without hitting that play button but get a similar issue where I click back in to move around the line in my timeline but the only difference is that I can hear audio but the playback is still frozen. I know this is very specific and maybe confusing (I have never made a post before) so if you need any clarification I would be happy to oblige. I just need help because this is losing me lots of time and I'm paying for it. 

Bug Unresolved
TOPICS
Editing and playback , Performance or Stability

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6 Comments
Community Expert ,
Apr 05, 2024 Apr 05, 2024

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What if you have nothing open but Premiere. Click on the seconds screen, then back again and see if it plays.

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Community Beginner ,
Apr 06, 2024 Apr 06, 2024

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Still nothing. I went to my second screen and just clicked on the wallpaper then went back and it was the same issue. 

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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It's an odd problem. I've not seen it before. It's likey some software on your system, not agreeing with PP. Do you have an OSD / Head-up software running? Performance monitor SW, like HWiNFO. Maybe open task manager, see if you can tell by looking at the 'processes' tab, and seeing any extraneous software may be running in the background, you can right-click and endtask of various processes and see if you can come across one who could be upsetting things (you would click on the 2nd monitor and click back and then remove a process, click on 2nd and click back, remove another process, until you see one that may be causing a problem)

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Community Beginner ,
Apr 06, 2024 Apr 06, 2024

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So I have been working on some fixes and a learned some things. 1. I don't think I have any of those other softwares you mentioned because while trying to fix this I did a factory reset of my PC (Which I had been planning to do for a while anyway) so I was going in with a fresh desktop. 2. I learned that it is not necessarily a 2 monitor problem, but it happens when I switch off of premiere pro whether that be to my wallpaper or another program. I also tried turning off Mercury, going into a beta version, trying to work with proxies, and rendering my timeline to see if something was hitching it up and I have had no success. 

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Community Expert ,
Apr 06, 2024 Apr 06, 2024

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Did you reinstall PP? Was a factory reset to a Windows 11, and did  it remove all your programs? IE: You really started from  scratch? If you were going to reinstall Win, I would have suggested downloading Windows 11, 23H2 and installing from a USB. Then installing PP only and see if the problem is still there.

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Community Beginner ,
Apr 06, 2024 Apr 06, 2024

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Yes I did reinstall PP, it was a reset to windows 11 and it removed all my programs. Though I did not do it from a USB drive which I could do. 

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