Poor Playback and Inevitable Crash

[dnielSnchez]

Premiere Pro 25.1 (Latest)

Windows 10 - Desktop

Hey everyone,

This has been an ongoing issue but I have always figured it was a computer issue as these crashes always BSOD my computer rather than simply closing the app, however, as I've fixed the majority of my PC issues, it's now been Premiere Pro that has been crashing.

I'm not running any plugins or using effects.

The crash is caused by simply opening up a project with a moderate amount of files (roughly 30). These files are originally mp4 but I've converted them to proxies but still crash or the playback is horrible enough to see a crash is about to happen (roughly 2-3 second delay before playback begins).

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*                        Exception Analysis                                   *
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KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 265

    Key  : Analysis.Elapsed.mSec
    Value: 427

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 203

    Key  : Analysis.Init.Elapsed.mSec
    Value: 36416

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 126

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Failure.Bucket
    Value: NULL_CLASS_PTR_WRITE_c0000005_mc_dec_hevc.dll!Unknown

    Key  : Failure.Hash
    Value: {b9d26102-ac62-ab4f-a8d3-988d72d3faab}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 161

    Key  : Timeline.Process.Start.DeltaSec
    Value: 21

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 25.1.0.73


FILE_IN_CAB:  Adobe Premiere Pro.exe.4328.dmp

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)rax=0000000000000003 rbx=0000000000000000 rcx=0000000000000005
rdx=000001633142d08d rsi=0000000000000040 rdi=00000000ffff8000
rip=000001632a139245 rsp=000001633122ebf0 rbp=0000000000000005
 r8=000001633122f6c0  r9=000000000000019c r10=0000000000000003
r11=0000000000000004 r12=000001633142bcd0 r13=0000000000000000
r14=0000000000000000 r15=0000000000000004
iopl=0         nv up ei pl zr na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010244
mc_dec_hevc!getApiDecoderHEVC+0x110cf5:
00000163`2a139245 4c89542440      mov     qword ptr [rsp+40h],r10 ss:00000163`3122ec30=0000000000000004
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 000001632a139245 (mc_dec_hevc!getApiDecoderHEVC+0x0000000000110cf5)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000005
Attempt to write to address 0000000000000005

PROCESS_NAME:  Adobe Premiere Pro.exe

WRITE_ADDRESS:  0000000000000005 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000005

STACK_TEXT:  
00000163`3122ebf0 00000163`2a1ec944     : 00000163`3142bcd0 00000163`3122f6c0 00000000`00000002 00000000`00000002 : mc_dec_hevc!getApiDecoderHEVC+0x110cf5
00000163`3122ed40 00000163`2a1e8eff     : 00000000`00000000 00000163`3122fe00 00000163`3122f090 00000000`00000013 : mc_dec_hevc!getApiDecoderHEVC+0x1c43f4
00000163`3122ee30 00000163`2a20b8c4     : 00000163`3142bcd0 00000163`3122fe00 00000163`3122ef39 00000163`3122f090 : mc_dec_hevc!getApiDecoderHEVC+0x1c09af
00000163`3122eea0 00000163`2a1f4c54     : 00000163`3142bcd0 00000163`3122fe00 00000163`3122f090 00000000`00000000 : mc_dec_hevc!getApiDecoderHEVC+0x1e3374
00000163`3122efa0 00000163`2a1b1523     : 00000163`3122fe00 00000000`00000780 00000163`3122fe0c 00000000`00000780 : mc_dec_hevc!getApiDecoderHEVC+0x1cc704
00000163`3122f030 00000163`2a0986da     : 00000163`3142ba60 00000000`000002ee 00000164`f4ae9780 00000163`3122fe20 : mc_dec_hevc!getApiDecoderHEVC+0x188fd3
00000163`3122fd20 00000163`2a0962ba     : 00000163`0000030c 00000163`3142bca0 00000163`3172fe00 00000163`317813b8 : mc_dec_hevc!getApiDecoderHEVC+0x7018a
00000163`3122ff50 00000163`2a098c99     : 00000163`3142ba60 00000163`3142d1d0 00000163`3b4537d0 00000163`33b497d0 : mc_dec_hevc!getApiDecoderHEVC+0x6dd6a
00000163`3122ffc0 00000163`29f8a08b     : 00000163`314423d0 00000000`00000000 00000000`00000080 00000000`00000000 : mc_dec_hevc!getApiDecoderHEVC+0x70749
00000163`3122fff0 00000163`314423d0     : 00000000`00000000 00000000`00000080 00000000`00000000 00000000`00000000 : mc_dec_hevc+0x39a08b
00000163`3122fff8 00000000`00000000     : 00000000`00000080 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00000163`314423d0


SYMBOL_NAME:  mc_dec_hevc+110cf5

MODULE_NAME: mc_dec_hevc

IMAGE_NAME:  mc_dec_hevc.dll

STACK_COMMAND:  ~309s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_WRITE_c0000005_mc_dec_hevc.dll!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  13.2.0.16218

FAILURE_ID_HASH:  {b9d26102-ac62-ab4f-a8d3-988d72d3faab}

Followup:     MachineOwner
---------

Here is the analysis of the most recent dmp file. Thank you for any responses!

[theok8577996]

What are the hardware specs of your system?

[dnielSnchez]

Intel i7-13700K

64GB DDR5 RAM (XMP 2, 5600mhz)

AMD Radeon 6600 (Not Overclocked)

500GB + 1TB SSD

850W Gold PSU

[theok8577996]

I see you use Intel 13700 CPU.

This CPU can cause the strange problems you reported.

You can fix this by updating your bios of your motherboard.

(After that start with default settings)

Did you do this?

[dnielSnchez]

Did not do this due to fear of my computer honestly. My computer has gone through a lot for the past few years. This solution however did work, went ASUS bios 1656 to 1663. I did a minor stress test of what usually also caused crashes (scrubbing, having multiple clips in the timeline) and it seems to have fixed my issue. Thank you!