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Premeire Pro crashes immediately after launch

Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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Everything worked fine until today. For some reason I can't open Premiere Pro, it begins to load and then

crushes after 5 seconds. Does anyone know how to fix it? 

Bug Unresolved
TOPICS
Performance or Stability

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4 Comments
Adobe Employee ,
Jun 14, 2023 Jun 14, 2023

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Hi @Adar26471922y8uw,

I read your post. You're crashing on launch unexpectedly. That's not good. Can the team get your system info? Has your system been updated or did you install anything new?

 

As your application loads, does it hang on any specific module before crashing?

 

Have you tried any troubleshooting steps?  You can press the Shift key at launch to get the reset options dialog box. From there you can try resetting preferences, deleting media cache, or temporarily remove plug-ins. 

Hope to hear back from you after trying these steps and getting more information from you. 

Take Care,

Kevin

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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Have you run any updates on Premiere?

Which version are you using?

 

Adobe Community Expert
Adobe Certified Professional

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Adobe Employee ,
Jun 14, 2023 Jun 14, 2023

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@adar Is it possible you have some old Blackmagic software installed which has been known to crah Pr starting in Pr 23.4. See the full details here:
https://community.adobe.com/t5/premiere-pro-bugs/adobe-premiere-update-23-4-crashes-at-start-up/idc-...

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Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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LATEST

I have tried holding shift and alt, reset options don't appear at all. 

My version is 23.4, I have tried going back to 23.3 but is does the same thing.

When I click the Premiere icon, the splash screen opens up for 5-6 seconds, and then it disappears with no error messeage.

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