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just receently as of the last two days ive been having a lot of trouble rendering and exporting my project. i had updated my system and updated all apps. im currently runnning on a macbook pro 14' m1 pro chip. i have been trying everything and still nothing. Im super confused if someone can help or point me in the right direction that would GREATLY appreciated. sorry if any typos been in a rush.
Hi Marlon,
Sorry for the frustration. To troubleshoot your issue, you can try deleting all media cache (choose File > Close all Projects first) and then delete all media cache from Preferences > Media Cache. Choose the second option to delete all of the media cache. You will need to restart the application. If the troubleshooting step doesn't work, please let us know.
To file a bug, please use the template below to provide developers with the following information:
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Hi Marlon,
Sorry for the frustration. To troubleshoot your issue, you can try deleting all media cache (choose File > Close all Projects first) and then delete all media cache from Preferences > Media Cache. Choose the second option to delete all of the media cache. You will need to restart the application. If the troubleshooting step doesn't work, please let us know.
To file a bug, please use the template below to provide developers with the following information:
CPU
GPU and Driver Version
RAM
Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).
Optional but helpful: upload media and (or) project files, screenshots, or screen recordings demonstrating the issue. Otherwise, it would be difficult to capture this issue as a bug. Your cooperation is appreciated.
I hope we can help.
Thanks,
Kevin
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Hello Marlon,
We have yet to hear back from you with more info. Are you still having this issue? Let us know what's going on.
Thanks,
Kevin
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