• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premier Pro 2024 Keeps Crushing and the Screen Glitches

New Here ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

My Premier Pro 24.1.0 keeps crushing when I do the simplest actions such as extending or shortening clips on the timeline by click and drag, extending audio/video transitions on the timeline by click and drad, using Lumetri Colors etc. For every action I take I need to wait for a few seconds otherwise the Spinning Wait Cursor appears and sometimes the whole program including mouse, keeboard become inactive and the only thing is left to do is to use the Power Bottom. I also had a few time glitches on the screen (see the attached image). Note that I work with Proxies and Preview on 1/2, considering the stenght of my laptop it shouldn't be so slow. I have a MacBook Pro 16 inch 2019, 32 GB RAM (see the image for more info)

 

The issue remains although i did the following

- Dealeteing all the Caches and User Settings by holding Option while lunching Premier

- Unistalled and re installed the latesed versions of Premier

-Reinstall my MacOS

 

I have read here that many people have problems with Premier 2024 but haven't come acrross enyone with a screen glitch. 

 

 

 

IMG_5374.JPGScreenshot 2024-01-30 at 14.34.24.png

 

 

 

 

 

 

 

 

 

 

Bug Acknowledged
TOPICS
How to , Performance or Stability , User experience or interface

Views

50

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jan 30, 2024 Jan 30, 2024

Testing with a new beta will confirm-or-disprove Matt's theory.

Status Acknowledged

Votes

Translate

Translate
2 Comments
Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Hi @Artyom301548904i3d we have a known issue where you can sometimes see recurring spinning cursors in Premiere Pro 24.1. There is a fix ready coming in the next release, and in the mean time it is available in Premiere Pro (Beta). If you would like to try the Beta you can install it in the Creative Cloud Desktop application by clicking on Apps then Beta Apps on the left-hand side. Let me know if working in the Beta you still see any hangs like you described.

 

That glitch looks like something else entirely. It's possible the fix in Beta will also help it, but it's also possible that it is a different issue.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

LATEST

Testing with a new beta will confirm-or-disprove Matt's theory.

Status Acknowledged

Votes

Translate

Translate

Report

Report