Premier Pro 25 causes Windows to crash upon opening a project

[PeteWinCity]

Whenever I try to open a project in Adobe Premier Pro 25, my OS crashes with no warning, no blue screen, nothing—just a hard restart. The behavior started two days ago. Since then, I've updated my video driver and ensured all other Windows updates and system BIOS have been updated. 

I'm running on Windows 11 Pro build 26100. The processor is an AMD Ryzen 5 5600G, 3900 Mhz, 6 Cores, 12 Logical Processors, 64 GB of RAM. Radeon RX 6500XT with 512 MB RAM. 

Here are the errors get thrown in the Windows log:

12/17/2024 9:52 PM Application Error Faulting application name: AdobeCollabSync.exe, version: 24.5.20320.0, time stamp: 0x6751fa64
Faulting module name: AdobeCollabSync.exe, version: 24.5.20320.0, time stamp: 0x6751fa64
Exception code: 0xc0000409
Fault offset: 0x0000000000524371
Faulting process id: 0x5A38
Faulting application start time: 0x1DB50CDE239543A
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe
Report Id: dfd2a89d-f0e3-4278-92a4-50147ab71a3c
Faulting package full name: 
Faulting package-relative application ID:

12/17/2024 9:52 PM Windows Error Reporting Fault bucket 1388041470067655258, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: AdobeCollabSync.exe
P2: 24.5.20320.0
P3: 6751fa64
P4: AdobeCollabSync.exe
P5: 24.5.20320.0
P6: 6751fa64
P7: 0000000000524371
P8: c0000409
P9: 0000000000000007
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4d817b0e-c75f-4605-9566-effd94639ee8.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f960f008-348d-4c91-9018-e78065ecaa21.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240808_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b4cb349d-8eca-47d8-89d6-504a190ef653.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4f7c269d-c059-4a81-8348-b60c988ada81.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.24d7175d-7aa3-4dc8-98d2-89ee6c731cc4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2ffbcb58-1756-42b5-b8dd-f1a5ab01700d.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e64c1167-3540-4a1c-8dd8-48c81a7500c4.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AdobeCollabSync._a2efc40af872ca5c8491d57f4b6862848c8cf7_28256b2d_50e10cd5-ac33-4bbd-bb09-85c63950079c

Analysis symbol: 
Rechecking for solution: 0
Report Id: dfd2a89d-f0e3-4278-92a4-50147ab71a3c
Report Status: 268435456
Hashed bucket: ab31e5c65bf321281343505ce4e4c25a
Cab Guid: 0

I have no idea what any of the above means other than an executable called "AdobeCollabSync.exe" seems to be at fault. (My other Adobe apps are behaving fine.)

Ideas? 

[Kevin-Monahan]

Hi @PeteWinCity,

Thanks for the report. Are you working in a Team Project or other collaborative environment? Let the community know.

Thanks,
Kevin

[PeteWinCity]

Thanks. No, I fly solo. 😊

--Pete
Sent from a mobile phone

[PeteWinCity]

Well. I disabled the AdobeCollabSync.exe process, and the issue seems to have disappeared. Since I work alone, I assume this will not cause any problems. So far, so good.