• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premier Pro and Media Encoder Crash when exporting H.264

New Here ,
Apr 20, 2023 Apr 20, 2023

Copy link to clipboard

Copied

When exporting, Pr and Me keep crashing using H.264. Along with the exporting issues, I am having a blue screen from windows and then a crash while editing. I noticed this seems to happen faster when I start adding color grades into the mix. Computer and program will run perfectly with just a sudden crash. 

Specs
Windows 11
I9 13th gen
RTX2080
128 GB DDR 5

I have tried driver updates, GPU updates, and changing the codec. So far it likes to export in Pro Res. 

Bug Unresolved
TOPICS
Editing and playback , Export , Graphics , Performance or Stability

Views

43

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

LATEST

Hey Matthew,

Welcome to the community. I understand how frustrating this must be. Do you see any error codes or messages? Please let us know what stopcode you see on the blue screen and your current GPU driver version. Do you also experience crashes if you do not use the Lumetri Color effect? We're here to help.

 

Thanks,

Ishan

Votes

Translate

Translate

Report

Report