Premier Pro Crash - when playing MP4 files

[kamel_4730]

Once I upload MP4 video & play it, the premier pro crash & shut down! I even cant start any editing.

is there any solution or codeing file need to be downlaoded. I had done all the updates on the cloud.

any suggestions?

[Peru Bob]

What version and build of Premiere Pro?

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

[kamel_4730]

Thanks for your reply..the specs are:

processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz

Ram 16.0 GB (15.8 GB usable)

Harddisk SSD 1 tera (drive c 298 GB free & drive d 161 GB free)

Running on windows 11 - premire pro V25.2.3

I didnt face any problem on same computer before I upgarde harddisk & Ram