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Premier Pro Export glitching frames

Community Beginner ,
Dec 06, 2023 Dec 06, 2023

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I used to edit on my old Macbook pro 16inc 2019 and this problem never appear. when I export a project on my brand New Mac Studio M2 Ultra there are few frames that looks glitch. I use the same export settings on both macs and Encoding settings as well. 

Bug Unresolved
TOPICS
Editing and playback , Export

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correct answers 1 Pinned Reply

Adobe Employee , Dec 11, 2023 Dec 11, 2023

Hi @Rachel34147877qey5,

Thanks for the notes. I am suprised that hardware encoding did not help. If I were in this situation, I would look more closely at one or more of the following:

  • The H.264 codec.
  • Any added effects, color correction, graphics, and so on.
  • Source footage might have a variable frame rate.

Troubleshooting tests and potential workarounds:

  • Export to ProRes or ProRes LT
  • Remove GPU accelerated effects
  • Transcode the footage to remove the variable frame rate.

 

You can also work

...

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New Here ,
Dec 08, 2023 Dec 08, 2023

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I'm having the exact same issue. I think I spent 6+ hours trying to find a work around last night. I made a 'Repair' Project file, copied my files to the desktop, disconnected the external hard drive and exported to my desktop and it actually worked! no glitches. so I had a second project today, tried the same thing - it didn't work.. so I think I just got lucky yesterday moving everything off my external hardrive. 

 

I've tried software encoding instead of hardware, I've clared the cache, I've rendered.. it feels like a huge bug on Adobe's side. 

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Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

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Hi @MXZPR - Hey @Rachel34147877qey5,

I got your message. I'm Kevin from Adobe Support (I'm not a developer).

 

I've been seeing this issue for awhile now. In my opinion, it looks related to graphics processing hardware not being able to handle GPU intensive processes. Having a dedicated GPU in earlier Apple hardware doesn't show this issue as much. I don't think that moving the media to an internal drive would solve this, but thank you for reporting on that, Rachel - @Rachel34147877qey5

 

In troubleshooting the issue, I would try software encoding as a first step. It takes longer but will be of a higher quality by default. Let the community know if this works or not. If not, we can try other troubleshooting steps, OK?

 

I agree that newer hardware should be performing better, not worse. I hope that developers at Adobe and Apple can solve this issue as soon as possible.

 

As your advocate, I will continue to support this bug fix. I have upvoted.

 

Thanks,
Kevin

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New Here ,
Dec 11, 2023 Dec 11, 2023

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Hi Kevin, thanks so much for the reply! 

 

Yeah, to be honest moving the project to my desktop was a last attempt. I actually have tried the Software encoding step and it didn't do anything. I've never had issues like this before, normally my exports are simple and problem free. I took a two month break from editing and when I came back and downloaded the update, that was the start of the glitches appearing in random frames. 

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Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

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Hi @Rachel34147877qey5,

Thanks for the notes. I am suprised that hardware encoding did not help. If I were in this situation, I would look more closely at one or more of the following:

  • The H.264 codec.
  • Any added effects, color correction, graphics, and so on.
  • Source footage might have a variable frame rate.

Troubleshooting tests and potential workarounds:

  • Export to ProRes or ProRes LT
  • Remove GPU accelerated effects
  • Transcode the footage to remove the variable frame rate.

 

You can also work directly with our support team.

 

To contact Adobe Customer Service, do the following: 

  1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
  2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
  3. Type "Agent" in the chat box to be connected to a live agent. 
  4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

 

I hope they can help you. Let us know what they say.

 

Thanks,
Kevin

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