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Premiere, AFX and Encoder don´t run

Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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I´ge got a Adobe Abo since years. And i pay/paid the money every december for one year.

But now, i can´t work with Premiere. Look to the screenshot: "not available in your subscription, please purchase."

But that´s wrong.The third screeshot shows my "Adobe Account", in here you see all applications i bought.

 

What´s wrong here? I have to work for my clients. Please help me!

Bildschirmfoto 2023-08-16 um 11.27.59.pngBildschirmfoto 2023-08-16 um 11.29.16.pngBildschirmfoto 2023-08-16 um 11.31.22.png

Bug Unresolved
TOPICS
Projects or collaboration , User experience or interface

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correct answers 1 Correct answer

Community Beginner , Aug 16, 2023 Aug 16, 2023

Hello. I did that, yes log in and out. First it works. But only 2 mins. The solution: Downgrade to PREMIERE 23.6 to 23.5

Now everything ist fine.

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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Sign out and in to your account.

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Community Beginner ,
Aug 16, 2023 Aug 16, 2023

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Hello. I did that, yes log in and out. First it works. But only 2 mins. The solution: Downgrade to PREMIERE 23.6 to 23.5

Now everything ist fine.

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