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Premiere CC latest version - won't uninstall, Media Pending, import:39 errors

New Here ,
Apr 06, 2023 Apr 06, 2023

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Is anyone else having these problems after v23.2 that was updated today (4/6/23)

Media pending - ALL my import files are "pending", in all my projects... audio, video, everything.
import:39 error - I get this on a fresh project, trying to simply import one .mp4
Won't uninstall - I tried uninstalling to revert back to a previous build, but CC gives me errors that "there was a problem uninstalling Premiere Pro"

Bug Unresolved
TOPICS
Performance or Stability , User experience or interface

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correct answers 1 Correct answer

New Here , Apr 06, 2023 Apr 06, 2023

Ok, problem solved.

 

First, there was no "new" update. Turns out v23.2 was released in Feb. So that wasn't the issue.

The full error that I was receiving was "insta360importer import:39 error". I tried going into and deleting all my records of Insta360 studio (which just had an update release on 4/2/23) and uninstalling it, as I figured it was the plugin that was causing the issue.

 

No resolve.

 

Finally, I went back to the Insta360 site and re-installed the application. That worked! All my files are

...

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New Here ,
Apr 06, 2023 Apr 06, 2023

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Update: Looks to be an issue connecting to my Lacie external HD. Created a new project and imported a local file just fine. Will continue investigating.

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New Here ,
Apr 06, 2023 Apr 06, 2023

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Ok, problem solved.

 

First, there was no "new" update. Turns out v23.2 was released in Feb. So that wasn't the issue.

The full error that I was receiving was "insta360importer import:39 error". I tried going into and deleting all my records of Insta360 studio (which just had an update release on 4/2/23) and uninstalling it, as I figured it was the plugin that was causing the issue.

 

No resolve.

 

Finally, I went back to the Insta360 site and re-installed the application. That worked! All my files are back.

 

I want to try and delete the Premiere Insta360 plugin, as I don't really use it, and I don't want this issue to happen again.

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New Here ,
Apr 13, 2023 Apr 13, 2023

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bonjour tu a trouver la solution du coup  ?

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