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Premiere freezing after interacting with timeline in Team project (only on one PC)

Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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Since last week, every time I open my teams project and start editing in the timeline, without fail the program freezes but doesn't crash. I'll try to pause the timeline and the audio will still attempt to continue (freezing every so often) while the visual has completely frozen and will not update after the initial freeze. When I attempt to close the program this puts it into a 'not responding' state and I have to force it closed.

 

What's confusing is that my other device (a laptop with worse specs) has no problems running the exact same timeline and I can't think of anything that was changed in the project for this to suddenly become an issue. In addition, other projects still seem to run fine on my problem PC which would seem to indicate there's something in particular about this project that isn't working. This is my first time using a Team project so is there something I'm missing? The project in question isn't more complex than other timelines I've run with no issues. It just contains a clip with a few different Lumetri Colors and masks and some clips underneath. The only thing distinct about it is that it's 12fps but it had been working fine previously. Any ideas?

 

I've tried:

  • Uninstalling and updating Premiere
  • Uninstalling and updating GPU drivers
  • Creating a new Teams project from the sequence (still same issue)

 

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Bug Unresolved
TOPICS
Computer configuration , Performance or Stability

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4 Comments
Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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Also I have tried clearing media cache files and plugin loading cache in Premiere

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LEGEND ,
Apr 20, 2024 Apr 20, 2024

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Dump the cache files on opening the project. Hold down Control or Alt key while starting the program.

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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I have already tried this to no avail unfortunately

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Adobe Employee ,
Apr 30, 2024 Apr 30, 2024

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LATEST

Hi @CharltonLansley 
Since the issue appears to be machine specific, it might help to refresh the local project file (.tpr) - Close PremierePro and move the existing '[projectName].tpr' file to a temp location. Restart PremierePro and open the troublesome Team Project, the .tpr file will be re-created based on the cloud version.

The .tpr file can be found at the default path:
C:\Users\[user]\AppData\Roaming\Adobe\Common\Team Projects Local Hub\Auto Saves
or at the location you may have specified under the 'Auto Save' preference.

Regards,

Udo

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