Premiere Pro 2024 "frame cannot be found" error randomly through timeline

[Clay5FC4]

Whenever I render my timeline it frame cannot be found frames randomly throughout the timeline

[Clay5FC4]

Hello @Clay5FC4,

Thanks for the information you provided. I am not on the product team; I am just the moderator here. Sorry for the confusion. I always ask for complete details on the Bug Reports forum so that the team can try to reproduce your bug.

I am an editor, however. In this case, I could not reproduce the issue offhand. I cannot access any third-party plug-ins here at the shop, so I could not add the Colorista effect. See if that effect has any influence on your alpha channel.

[Kevin-Monahan]

Hi @Clay5FC4,

Is it possible to provide more information? How do I write a bug report?

Thanks,
Kevin

[Clay5FC4]

Hi Kevin, I believe a picture tells a thousand words. If you look at the frames above you will see one is showing the media can't be found error. I can load the export as well if you like. I've emptied the cache and reset all preferences.

[Clay5FC4]

Mac Pro 2019 3.2 GHz 16 Intel Xeon W, Premiere version 24.3.0, Mac OS 14.3.1, GPU AMD Radeon Pro W5700X 16GB, RAM 96GB, EFI Driver Version: 01.01.200, Hard Drive Facilis Trerrablock connected via 10 Gigabit Ethernet (RJ-45). Preview format Apple ProRes 422 LT

[Kevin-Monahan]

Hello @Clay5FC4,

Thanks for the information you provided. I am not on the product team; I am just the moderator here. Sorry for the confusion. I always ask for complete details on the Bug Reports forum so that the team can try to reproduce your bug.

I am an editor, however. In this case, I could not reproduce the issue offhand. I cannot access any third-party plug-ins here at the shop, so I could not add the Colorista effect. See if that effect has any influence on your alpha channel.

You might try removing the effect to see if the issue is resolved. I could not locate a way in Ultra Key to reverse alpha, so check Colorista first, which does have that capability.

You could also change the order of the effects in the Effect Controls panel by dragging the Colorista effect upward above Ultra Key. That may also help.

Let us know what happens.

Thanks,
Kevin

[Kevin-Monahan]

Hello @Clay5FC4,

Thanks for the information you provided. I am not on the product team; I am just the moderator here. Sorry for the confusion. I always ask for complete details on the Bug Reports forum so that the team can try to reproduce your bug.

I am an editor, however. In this case, I could not reproduce the issue offhand. I cannot access any third-party plug-ins here at the shop, so I could not add the Colorista effect. See if that effect has any influence on your alpha channel.

You might try removing the effect to see if the issue is resolved. I could not locate a way in Ultra Key to reverse alpha, so check Colorista first, which does have that capability.

You could also change the order of the effects in the Effect Controls panel by dragging the Colorista effect upward above Ultra Key. That may also help.

Let us know what happens.

Thanks,
Kevin