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Premiere Pro 24.6.1 crashing

Community Beginner ,
Sep 12, 2024 Sep 12, 2024

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Hi, 

I'm brand new to premiere pro, I just downloaded it today. When the program downloaded, it downloaded the newest version which is 24.6.1 however it keeps crashing on me.

 

I have tried everything that was recommended online to prevent the program from crashing, yet the issue still keeps happening.

 

The Adobe Creative cloud diagnostics keeps suggesting to "update the app to 24.6.1" but it's already on 24.6.1?! I have no idea what to do.

 

Please help!

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correct answers 1 Pinned Reply

Adobe Employee , Sep 13, 2024 Sep 13, 2024

Hello @zombieslovefor,

May we have more information about your system and media? See, How do I write a bug report?

 

I hope we can help you.

 

Thanks,
Kevin

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Adobe Employee ,
Sep 13, 2024 Sep 13, 2024

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Hello @zombieslovefor,

May we have more information about your system and media? See, How do I write a bug report?

 

I hope we can help you.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Adobe Employee ,
Sep 13, 2024 Sep 13, 2024

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Hello @zombieslovefor,

I tried using the email ID you used to register in the forum, but we couldn't find a crash report based on that address. Please send me your official Adobe ID email ID (via a private message) so I can look up your crash report and help you. If you have saved any logs or crash reports, please also send me a private message with those items.

 

We can also try troubleshooting based on any details we receive.

 

Sorry for the issue.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Hi @Kevin-Monahan  

 

So sorry for the delayed response. I'm not sure what happened but it seems to have sorted itself out. I was able to work on the premiere pro program all day yesterday with no issues. I did go through and clear out a lot of stuff from my RAM, I also just recently updated my windows to windows 11. I'm thinking that may have been the possible issue. Thank you so much!

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Explorer ,
Sep 15, 2024 Sep 15, 2024

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Hello! 2 days with that problem, im trying to render or export, few seconds and crash, the Adobe Creative cloud diagnostics keeps suggesting to "update the app to 24.6.1" but it's already on 24.6.1? I have tried everything that was recommended online to prevent the program from crashing, yet the issue still keeps happening, i already sended a lot of reports! can you help me! thanks in advance

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Community Beginner ,
Sep 24, 2024 Sep 24, 2024

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Hi, the same problem for me, did you solve it ?

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