Premiere Pro 25.1 Crashes on Home Screen Without Input

[TheAverageRook]

Premiere Pro has decided it wants to take a vacation. Today of all days, it has crashed 9 times without input from me.

The first few times were while I was in-project. Nothing more than deleting or importing folders, and it would crash. After the first 3 crashes I decided to do nothing and time it.

1) I initialised the app

2) App goes through the standard splash screen

3) Once the app reaches the home screen, the timer begins

4) App spontaneously crashes without extra input (no opening projects, no clicking buttons, nothing) after 5-47 seconds (interval is always random)

This has happened only today. The last "productive" session I had with Premiere Pro was 2 days from posting this (Saturday, 21st of December 2024, at around 6pm AEDT), and on that day it never crashed once. Previous instances I've had the app crash on me was when I was exporting videos (they technically don't count as the entire PC crashed during then, so it was more a GPU overload than anything else).

And I've been monitoring Task Manager on the other monitor. Neither the CPU, GPU or Memory stat went into overdrive during the crash.

SYSTEM SPECS:

CPU: AMD Ryzen Threadripper 3970X (32 cores, 3.70 GHz)

RAM: 64 GB

GPU: ASUS Turbo RTX 3090

OS: Windows 11 Home 24H2 (BUILD: 26100.2605)

PREMIERE PRO: Ver 25.1

[Rach McIntire]

Hi @TheAverageRook,

Welcome to the Premiere Pro forums!  We’re happy you’ve reached out.   That's definitely not a productive way to work.  When it crashes, do you file a crash report to Adobe, or does it not give you that option?  If you roll back to 25.0 is that more stable?

I hope we can help you soon.

[TheAverageRook]

Hi, Rach!

The crash happens very suddenly. I've been testing by moving my mouse between the "File" and "Help" option bars, allowing the mouse to highlight the options in case the crash causes the screen to freeze. It doesn't. It's very instant, like someone clicks their finger.

Every time it crashes, yes, I do get the Crash Report window. And yes, I did decide to roll Premiere Pro back to 25.0 to test it, and it still crashes. I also uninstalled and reinstalled Premiere Pro to see if that would work, and it still crashes.

[TheAverageRook]

Update. Turns out my graphics driver needed updating and NVIDIA neglected to tell me. After updating the driver (and having the driver crash a couple of times), everything seems to work and the app isn't crashing anymore.

I wish I could be happy with this, but that was a whole day wasted because I didn't take the initiative to check.