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Premiere Pro and Media Encoder crashing in the middle of the export process

New Here ,
Dec 27, 2022 Dec 27, 2022

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Not sure if it's related to latest update but never had this issues, but now after start exporting file premiere crash the whole laptop , same if i use media encoder. Before crash I see screen like BSoD on windows but for Mac. And it crashed random it can crash after 10 minutes of export or 1 hour after export in process. 

System specs:

MacBook Pro 2019

2,3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M 8 GB

32 GB 2667 MHz DDR4

Ventura 13.1 (22C65)

 

PP and ME has latest updates. 

Export settings:

Screenshot at Dec 27 15-36-11.png

And every time after crash when I login back to my account and start PP it always Initializing GPU like it did after I start it first time after update. 

Screenshot at Dec 27 15-36-11.png

ā€ƒI attache logs to this post.

TOPICS
Crash , Error or problem , Export

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correct answers 1 Pinned Reply

Adobe Employee , Mar 25, 2024 Mar 25, 2024

Hello @Georgijus ,

Thanks for the message. I apologize for the lack of response to this bug report. Are you still having this issue? Let us know.

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,ā€Ø

Kevin

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Community Expert ,
Dec 27, 2022 Dec 27, 2022

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Try a more standard resolution for export and CBR.

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hello @Georgijus ,

Thanks for the message. I apologize for the lack of response to this bug report. Are you still having this issue? Let us know.

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,ā€Ø

Kevin

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