• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Premiere Pro Consistently Freezing and Crashing - Urgent Assistance Needed

Community Beginner ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

I've been experiencing ongoing issues with Adobe Premiere Pro. Whenever I try to open any project or start a new project and import clips, the program consistently freezes and crashes. I've tried multiple troubleshooting steps, but nothing seems to resolve the problem:

 

  1. Imported project files into a new project – didn't work.
  2. Cleared media cache – didn't work.
  3. Reset preferences – didn't work.
  4. Restarted my computer – didn't work.
  5. Updated my graphics driver – didn't work.
  6. Uninstalled and reinstalled Premiere Pro – didn't work.

 

At this point, I'm completely lost and unsure of what to do next. This issue is severely affecting my ability to work on my projects, and I would greatly appreciate any guidance or solutions anyone can provide to help resolve this issue.

Bug Needs More Info
TOPICS
Editing and playback , Import and ingest , Performance or Stability , User experience or interface

Views

317

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Sep 05, 2024 Sep 05, 2024

@cathrinejaber Please submit a few crash reports using that window, and in the field that asks for your email, put in an email address. You can them private message me here on the forum to let me know which email you used and I can look for your crash reports in our database to see what's going on.

Votes

Translate

Translate
8 Comments
Adobe Employee ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

@cathrinejaber Which version of Premiere Pro are you using? Do you ever see a dialog window appear talking about submitting a crash report, and do you submit the crash report with your email address?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

The latest version of premiere pro, and yes if I don't force quit the app I do get a window asking me to submit a crash report 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

@cathrinejaber Please submit a few crash reports using that window, and in the field that asks for your email, put in an email address. You can them private message me here on the forum to let me know which email you used and I can look for your crash reports in our database to see what's going on.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

@mattchristensen will do! thank you so much

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 05, 2024 Sep 05, 2024

Copy link to clipboard

Copied

Hi @cathrinejaber,

Are you using Premiere Pro Beta or 24.6.1?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Status Needs More Info

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 06, 2024 Sep 06, 2024

Copy link to clipboard

Copied

@Kevin-Monahan 24.6.1

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 07, 2024 Sep 07, 2024

Copy link to clipboard

Copied

@mattchristensen I sent over more crash reports and explained what new updates have happened via DMs

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 10, 2024 Sep 10, 2024

Copy link to clipboard

Copied

LATEST

@Kevin-Monahan @mattchristensen Hi, I'm still having the same issue and haven't been able to work on any projects. If you can please let me know what I can do to fix this or what could potentially be causing this and how I can fix it, It would be incredibly appreciated!

Votes

Translate

Translate

Report

Report