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Premiere Pro constant crashing

Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Since June 11th 2024 my Premiere Pro crashes all time after only 5 or 10 minutes. It's impossible to get any work done. What is wrong? What can I do? I even got a brand new PC and just installed all the latest software. It's the same problem on my old PC. 
Adobe, is there a general bug issue with the latest version? 
Martin, AL Bank, Denmark

 

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correct answers 1 Pinned Reply

Adobe Employee , Jun 13, 2024 Jun 13, 2024

> is there a general bug issue with the latest version? 

No. 

What version of PPro are you installing/running? 

What changed, about your system configuration, on June 11? 

What are you doing in PPro, which seems to provoke a crash? If you create a new empty project, and simply leave PPro alone, does it crash? Are you getting crashes while working on a variety of projects, or just with one project? 


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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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> is there a general bug issue with the latest version? 

No. 

What version of PPro are you installing/running? 

What changed, about your system configuration, on June 11? 

What are you doing in PPro, which seems to provoke a crash? If you create a new empty project, and simply leave PPro alone, does it crash? Are you getting crashes while working on a variety of projects, or just with one project? 


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Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Hi Bruce

I don't know what changed. 

Suddenly it just started crashing all the time. No matter what I was doing or not doing. No pattern. 
I tried different projects. 
Frustrating and very time consuming....
I think I need to go see our design bureau who have more skilled PPro users than I am.
But they told me to report this to Adobe and ask if there are any known bug issues with the latest version. 
Now I will try to install an earlier version. 
Martin 

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Confirming: No matter what you're doing within PPro, it reliably crashes within 5-10 minutes of launch...is that correct? Also; you're using the official PPro, not a PPro beta build, yes?

I don't see any crash reports, submitted with your email address.


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Community Beginner ,
Jun 13, 2024 Jun 13, 2024

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Yes, correct. Using Ppro for 8 years. It's never been this bad. 
Right now, I'm not given the chance of doing crash reports. It used to be an option, but not now.

Martin

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Adobe Employee ,
Jun 13, 2024 Jun 13, 2024

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Is PPro truly crashing (quick exit, gone from the task bar), or is it hanging (staying open, not doing anything)?

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