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Premiere Pro Crashes When Dragging Footage from Windows Explorer

Explorer ,
Jun 03, 2024 Jun 03, 2024

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Description: Premiere Pro crashes immediately when dragging and dropping footage from Windows Explorer into the program. The crash happens as soon as the footage selection or mouse pointer enters the Premiere Pro window.

Steps to Reproduce:

  1. Select footage in Windows Explorer.
  2. Drag and drop the selection to the Premiere Pro interface.

Expected Result: The footage should be imported into the bin in project browser.

Actual Result: Premiere Pro freezes, crashes.

Premiere Pro does not generate a crash log for this. It just freezes. I left the PC on while I went for lunch and it was still frozen so I ended the process from task manager. It does this for 3/10 of the drag and drop operations. The footage is H265 from Fujifilm XT4 at 200mbps from an external USB3.0 drive.

Additional Information:

  • 24.4.1 Build 2
  • Windows 10 x64
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TOPICS
Import and ingest , Performance or Stability , Projects or collaboration

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correct answers 2 Pinned Replies

Community Expert , Jun 03, 2024 Jun 03, 2024

Dragging footage from explorer can cause issues.

Best is to use import or Media Browser.

 

 

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Adobe Employee , Jun 12, 2024 Jun 12, 2024

Hello @cizkek_,

I appreciate the note you wrote. Your experience is a bit strange, yes. Is it possible to test dragging footage to the Project panel with different footage? How about with a new project? Does the same thing occur in Premiere Pro Beta? Please test these things out and report back. I am curious as to the results of these tests. You could also provide us with a sample file we can pass to Adobe engineers. Feel free to PM me the link if you do not want it to be public. I hope th

...
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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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Dragging footage from explorer can cause issues.

Best is to use import or Media Browser.

 

 

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Explorer ,
Jun 07, 2024 Jun 07, 2024

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Yes, I'm using the import function to not face this issue.

But since most other applications we use are drag and drop friendly everyonce in a while I end up dragging and dropping.

Do you think it is agreeable that this should result in an irrecoverable crash of the application? I don't think so. If it is so problamatic and is accepted by Adobe don't you think there should at least be some safe guards to keep us from losing our time, energy and work?

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Adobe Employee ,
Jun 12, 2024 Jun 12, 2024

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Hello @cizkek_,

I appreciate the note you wrote. Your experience is a bit strange, yes. Is it possible to test dragging footage to the Project panel with different footage? How about with a new project? Does the same thing occur in Premiere Pro Beta? Please test these things out and report back. I am curious as to the results of these tests. You could also provide us with a sample file we can pass to Adobe engineers. Feel free to PM me the link if you do not want it to be public. I hope the team or the community can help you!

 

Thanks,
Kevin

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