Premiere Pro Crashes When I Try To Access Settings

[JosephNilo]

Hi, Premiere Pro 24.5.0 (build 57) on MacOS keeps crashing when I try to access application settings from the Premiere Pro menu. 

I'm on a 2021 MacBook Pro M1 Max in MacOS SOnoma 14.5.

I have uninstalled and reinstalled. I have started Premiere with the option click and have used all the options there.

Thanks in advance for any advice!

[Bruce Bullis]

If you copy your preferences somewhere safe, and launch PPro while holding down 'Cmd' and clear preferences, does PPro launch successfully? 

[JosephNilo]

Yes, premiere Pro launches OK but when I tried to access the settings again the whole app crashes.

[Bruce Bullis]

Can you share the contents of this plugin directory?

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore/

 
That's the root /Library, not a User account's ~/Library. 

[JosephNilo]

 

[Bruce Bullis]

I propose the following test: 
Move everything from that directory Somewhere Safe™ (the Desktop is fine), and relaunch; any change in behavior? [hopefully fewer crashes...]

[JosephNilo]

No, unfortunately still crashing. Even with the latest updates.

[Kevin-Monahan]

Hello @JosephNilo,

I read your post. Does Premiere Pro have full access to Files & Folders and Full Disk Access in Apple System Settings > Privacy & Security? Sorry for the frustration. I hope the team or the community can assist.

Thanks,
Kevin

[JosephNilo]

Actually, it did not. I turned on Full Disk Access but the crashing continues.

[Kevin-Monahan]

OK, @JosephNilo, sorry about that. Have you tried pressing Shift at launch for the Reset Options dialog box? You can delete preferences there (caution: you'll lose custom settings), which could work. You can also try the other options there too, like deleting the media cache.

If Reset Options does not work, I recommend that you please contact us to troubleshoot one-on-one. Go here: https://helpx.adobe.com/contact.html. Ask for the "video queue" once a live agent appears in the chat pod (lower right corner of the web page). Let us know what they say.

Thanks,
Kevin

[JosephNilo]

Yes, did all those reset things. Will jump on with support and report back.