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1

Premiere Pro crashing after splash screen

Community Beginner ,
May 16, 2023 May 16, 2023

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Hello!

When I launch the same PP (V 23.2.0), I get the splash screen, but then it dies and fails to launch into the program itself. I have a Zephyrus G14 with Nvidia Optimus (both iGPU and RTX 3050 dGPU with MUX Switch). Premiere seems to only work when the GPU mode is set to both iGPU and dGPU, but I want it to work on my integrated graphics card as well so that my battery doesn't drain very quickly when I just want to do some editing on the go. I've changed Premiere Pro to use power-saving integrated graphics in System > Display > Graphics and also in the Nvidia control panel, but it still doesn't work. The error from the event viewer log is pasted below for your reference.

Any help would be greatly appreciated.
Event Viewer Log:

Faulting application name: Adobe Premiere Pro.exe, version: 23.2.0.69, time stamp: 0x63e6ef14

Faulting module name: nvcuda64.dll, version: 31.0.15.3168, time stamp: 0x6438524a

Exception code: 0xc0000409

Fault offset: 0x000000000053cfc4

Faulting process id: 0x0x5708

Faulting application start time: 0x0x1D98787708129A9

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2023\Adobe Premiere Pro.exe

Faulting module path: C:\WINDOWS\system32\DriverStore\FileRepository\nvami.inf_amd64_aea1bab32fe9c8c8\nvcuda64.dll

Report Id: 2be0de97-905e-4ed7-ab0c-fe6143e2efac

Faulting package full name:

Faulting package-relative application ID:

Bug Unresolved
TOPICS
Computer configuration , Performance or Stability

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1 Comment
New Here ,
May 19, 2023 May 19, 2023

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I have the same problem.
I had an eGPU (3070ti) connected to my laptop for editing.
When I go out, premiere crashes on startup and I have to remove the nvidia driver every time I go out to work on it.

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