Premiere Pro Freezes When Bookmarking Fonts

[Amal MP]

Issue
Adobe Premiere Pro freezes temporarily while bookmarking fonts from the font selection dropdown menu.

Steps to Reproduce
1. Open Adobe Premiere Pro and create a new project.
2. Select a text layer or create a new one.
3. Click on the font selection dropdown menu.
4. Start typing to search for a font or scroll through the font list.
5. Select a font to bookmark.

Expected Result
Premiere Pro should bookmark the font without significant freezing or lag.

Actual Result
Premiere Pro freezes for a noticeable amount of time while bookmarking fonts.

System Details
- Adobe Premiere Pro Version: 25.2.3 (build 4)
- Operating System: Windows 11 (24H2)
- GPU: RTX 2060
- GPU Driver Version: Studio driver v576.02

[Rach McIntire]

HI @Amal MP,

Thanks for the message and the very nice bug report.  Do you know if this bug started in 25.2.3, or was it also in a previous version?  Are you able to see if Premiere spikes the Task Manager?  If so, can you send the DMP file for us to look at?  Sorry for the frustration and thanks for reaching out.

[Amal MP]

Hi @Rach McIntire 

Thank you for the prompt response!

I've noticed the font bookmarking freeze starting from version 25.2.3. In contrast, version 25.2.1 worked smoothly without this issue.

When I bookmark a font, I observe a CPU spike of around 8% in Task Manager.

I couldn't locate the DMP file at:
C:\Users\amalv\AppData\Local\Temp\Adobe\Premiere Pro\25.0\SentryIO-db\reports.

[Rach McIntire]

Hi @Amal MP, 

I appreciate the version clarification.  That's very useful.  I should have given better directions on the DMP file.  If you're able to create the freeze in Premiere and then in the Windows Task Manager:

• Go to the "Processes" tab
• Locate the process for which you want to create a dump file. In this case, Premiere Pro.
• Right-click on the process and select "Create Dump File". 
• The dump file will be saved in a temporary folder. 

Hopefully, the DMP can capture the hang so we can try and see what's going on.  Since it's a freeze and not a crash, I'm not able to look it up in our system, but if you get the "Send Report to Adobe" dialogue box, please choose send.

[Amal MP]

Hi @Rach McIntire 

I've created and attached the dump file as per your instructions. Please find it attached for further investigation.

Adobe Premiere Pro DMP file