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Premiere Pro H.264 Export Problem: Disorder video and audio

Community Beginner ,
Jun 11, 2024 Jun 11, 2024

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Hey Guys,
I have reInstalled lots of versions of Premiere and the problem still goes on>

When I export H.264, I found it always have some part of the video and audio, show up in the wrong time or disappear. Wierdly, the corrupt part will be different each time I exported.
The footage I use is only one sequence. I have work for the same projects for many years, and didn't occur this kind of problem before. I am wondering if it cause by my Hardware or Premiere bug?

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correct answers 1 Pinned Reply

Adobe Employee , Jun 11, 2024 Jun 11, 2024

As Ann mentioned, the team does need more info to help you find a solution, @shihchiehc73951788. See: How do I write a bug report?

 

I hope the team can help. Sorry for the problem.

 

Thanks,
Kevin

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Community Beginner ,
Jun 11, 2024 Jun 11, 2024

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Also got this kind of glich happen螢幕擷取畫面 2024-06-11 181900.png

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Community Expert ,
Jun 11, 2024 Jun 11, 2024

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You did not mention Premiere version and build and your comp setup but if you are using a Nvidia card make sure it is set to the most current Studio Driver.

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Adobe Employee ,
Jun 11, 2024 Jun 11, 2024

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As Ann mentioned, the team does need more info to help you find a solution, @shihchiehc73951788. See: How do I write a bug report?

 

I hope the team can help. Sorry for the problem.

 

Thanks,
Kevin

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