Premiere Pro keeps freezing

[Edward2672461109do]

Every time I open a project in Premiere Pro, it keeps freezing and then closing down. I've cleaned my computer to make sure it isn't a computer problem. The software just won't run properly. 

[Kevin-Monahan]

Hi Edward,

The devs need more info to address your bug: How do I write a bug report?

Thanks,
Kevin

[Edward2672461109do]

I don't really know what to add

[Edward2672461109do]

Wait. I've found the version. It's version 23.0.0 (Build 63)

[Kevin-Monahan]

Check out the bulleted template in the link I posted. Thanks for the Premiere Pro version number. Cool. The devs need to know details about your bug. Like: Mac or PC? Which OS? What are the components inside your computer? What camera shot the footage? Stuff like that. It might be a bug or a troubleshooting issue. Can an engineer repeat that issue, or is it just an issue with this specific project? They need the info to find out. I hope we can help.

Thanks,
Kevin

[Edward2672461109do]

PC. OS = Microsoft Windows 11. 

Computer components are:

Device name DESKTOP-OII319M
Processor AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx 2.30 GHz
Installed RAM 16.0 GB (13.9 GB usable)
Device ID B2CCF54E-1A24-4F84-A413-ECC551BF2EA8
Product ID 00325-96615-56621-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points

[Edward2672461109do]

(This is my third time posting this, as the previous replies get marked as spam and are removed)

My computer is a PC, and the OS is Microsoft Windows 11.

The computer components are the following:

Device name DESKTOP-OII319M

Processor AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx 2.30 GHz

Installed RAM 16.0 GB (13.9 GB usable)

Device ID B2CCF54E-1A24-4F84-A413-ECC551BF2EA8

Product ID 00325-96615-56621-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 10 touch points

Hoping this one successfully sends.

[Kevin-Monahan]

Hi Edward,

Is an NVIDIA GPU also installed, or just this AMD iGPU?

Thanks,
Kevin

[Edward2672461109do]

I'm not sure where to find out

[Edward2672461109do]

Just found it. It's an AMD64