Premiere Pro keeps running in the background using RAM, not able to shut down

[Lukas Manuel5E40]

When I drag the playhead along the timeline, after some time the player stops working. Then I can't preview new frames nor play the timeline. Then a) the program crashes while trying to close it to fix the issue or b) it closes regularly.

Then I have to open the task manager, select premiere pro as a background process. After pressing "end task" I can reopen the program and everything works fine. BUT: The Background process keeps running using the same amount of ram as if the project was still open. After crashing premiere 3 times, I have to restart my computer to be able to free the RAM and work properly again.

This is in general when I close the program, not just when I drag the playhead along the timeline. Just after sometime (haven't recognized a pattern yet) premiere pro just crashes and then the problem occures that I just described (and after closing premiere pro the windows 11 gui takes 30 seconds to work again).

Premiere Pro V23.1

Effects applied: Lumetri color

Project info: Started in V23.1 today, I'm editing reels, having to add a -90° rotation to all the footage.

My System:

HP ENVY x360 Convertible 15-ed0xxx, running Windows 11 Home version 22H2

16 GB RAM, normal usage 24% after starting up the laptop.

Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz

64-bit operating system, x64-based processor

Let me know if any more information is needed.

Thank you in advance!

[Jiaqi5E91]

Hi, 

Same issue here, I can't seem to find a fix : when working on Premiere, the program monitor will suddenly freeze and although I'll still be able to modify the sequence, I won't be able to visualize the clip (closing & reopening the panel doesn't help). Closing Premiere works fine, no crash on my side, but the program continues working in the background. Going to Task manager to End Task in the processes or in details doesn't work, it should be noted that trying to end task from the Details tab returns a "Access denied" error message. I can't reopen the program either as long as this background task is running.

I've tried a bunch of soft to hard ways of shutting down the task :
- wmic process where name="Adobe Premiere Pro.exe" call terminate which returns the following :
Executing (\\LAPTOP-8C7CSM8M\ROOT\CIMV2:Win32_Process.Handle="22960")->terminate()
Method execution successful.
Out Parameters:
instance of __PARAMETERS
{
ReturnValue = 2;
};

But doesn't kill Premiere's background process.

- taskkill /f /im "Adobe Premiere Pro.exe" which returns : 

ERROR: The process "Adobe Premiere Pro.exe" with PID 23164 could not be terminated.
Reason: There is no running instance of the task.

And doesn't kill the task.

- I've tried running the Creative Cloud Cleaner Tool following the official tutorial (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
Using this tool, I've unistalled Premiere then re-installed it. It solved the problem temporarily, as the first time I relaunched the program it worked, but shortly after the issue occured again and I was stuck with the same unkillable task.

I've tried all forums and threads about this issue, some dating back to 2011 but no solution that was offered helped. The only solution that I haven't explored are interferences from my anti-virus (McAfee) but since I'm working from a company computer, I don't have administrator access to tweak the settings and test this out.

Possibly using the above commands OR by just giving the computer a lot of time, I've been able to reduce the RAM taken up by the background process to around 1/1000th and relaunch Premiere, but when the bug inevitably occurs and I need to exit the program, it creates a second background process that has to be dealt with anew.

The only reliable solution is to shut down the computer using the power button, as simply restarting it simply stays blocked at the "Restarting" blue screen.

Setup :
11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
16.0 GB (15.7 GB usable)

Windows 10

Asus Expertbook, 64-bit operating system, x64-based processor

Project :

5 mp4, 1 mp3

1 shape with keyframed animation

text with keyframed animation

Lumetri color is applied