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Premiere Pro not opening and crashes off the screen

Community Beginner ,
Jun 27, 2024 Jun 27, 2024

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Screenshot 2024-06-27 231810.png

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correct answers 1 Pinned Reply

Adobe Employee , Jun 27, 2024 Jun 27, 2024

Hi @Soaiz - Can you try holding shift while opening Premiere and check all of the boxes.  I'm curious why you are using version 2023 and not 2024?

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Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

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Hi @Soaiz - Can you try holding shift while opening Premiere and check all of the boxes.  I'm curious why you are using version 2023 and not 2024?

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Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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Screenshot 2024-06-29 030030.pngi try old and new ver, but there always crashes. I have hold shift/alt/ctrl, but no work. Helpp me

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Did something change with your system before this problem occured?  You don't need to hold alt or ctrl, only shift.  Do you have any plugins installed?

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Community Beginner ,
Jun 29, 2024 Jun 29, 2024

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No, i dont. I clear file in C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore too. but no. The issue is still the same

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Hi @Soaiz - Checking in, Are you still experiencing issues?

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