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Premiere unusable, clips constantly go offline

Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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Premiere is unfortunatelly unusable, clips constantly go offline every day or two. It is Premiere on a PC. Nothing has changed with my computer. I update everything regularly, and all other apps work flawlessly. I uninstalled Premiere several times with no positive results.

 

I work with large projects. With many clips in many folders, it takes ages first to relink them manually (it is automatic to a degree, but usually, I must find at least 10-20 folders for Premiere manually). Then generating peak files also takes ages.

 

This is just a tip of the iceberg, with constant crashes, endless Media pending etc. Premiere for PC is broken.

 

I have older 13-inch MacBook M1, it works normally.

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correct answers 1 Pinned Reply

Adobe Employee , Mar 04, 2024 Mar 04, 2024

Hi Gorans,

You say "Nothing has changed with my computer", but you then say that you "update everything regularly", which means that your computer's configuration is changing. 🙂

You mention relinking: Have you moved your media? Are you storing your media on network storage, or local? If networked, how is that storage mounted by your editing system's OS? 


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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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Hi Gorans,

You say "Nothing has changed with my computer", but you then say that you "update everything regularly", which means that your computer's configuration is changing. 🙂

You mention relinking: Have you moved your media? Are you storing your media on network storage, or local? If networked, how is that storage mounted by your editing system's OS? 


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Community Beginner ,
Mar 04, 2024 Mar 04, 2024

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The same desk, the same external disk, the same computer and folders, the same everything, I don't even move it physically. No networking. Yet I open my Premiere and every few days I must waste at least two hours to bring this expensive software in working order, to relink as I described. I work on several episodes of the documentary, each an hour long, can you imagine how many clips you need?

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Adobe Employee ,
Mar 04, 2024 Mar 04, 2024

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> I work on several episodes of the documentary, each an hour long, can you imagine how many clips you need?

Definitely! I run the PPro team that works with our film engagements. 🙂

>...every few days I must waste at least two hours to bring this expensive software in working order, to relink as I described.

That tells me that something about your configuration changed, over the course of those very few days. When unexpected relinking is triggered, we start by checking whether the path to that media has changed "out from under" PPro, since the last time it opened that project, and looked for that media. 


You say "the same external disk"; how is that external disk being mounted, by the OS? Do you ever move that external disk to different systems?

 

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