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premiere wont play after music stretch in essential sound

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Hi! I just stretched my music in a project and after that, I couldn't play the project anymore and the image stays the same even if I move the timeline.  I turned of the computer and emptyed the cache but the problem is still there.  Any recommandation?

Thanks!

Bug Unresolved

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Community Expert ,
Dec 01, 2022 Dec 01, 2022

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You could try changing the GPU acceleration from menu File/Project Settings/General/Renderer. Leave Software Only as the last option and try the others like CUDA or OpenCL. 

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Capture d’écran, le 2022-12-01 à 15.45.29.png

@Byron Cortez I cannot see what you are talking about. can you help?

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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Oh, okay. I didn't know you were on a macOS. If you already cleared the media cache, now you could try resetting the Premiere Pro preferences.

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Community Expert ,
Dec 02, 2022 Dec 02, 2022

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You could also see if you have any kind of update in the macOS operating system, if there is, it is time to update it.

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New Here ,
Dec 02, 2022 Dec 02, 2022

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I reset the preferences and the update is done but it si still not working!🤦‍:female_sign:

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