premiere wont play after music stretch in essential sound

[marie-noelle27392717nsor]

Hi! I just stretched my music in a project and after that, I couldn't play the project anymore and the image stays the same even if I move the timeline.  I turned of the computer and emptyed the cache but the problem is still there.  Any recommandation?

Thanks!

[Byron Cortez]

You could try changing the GPU acceleration from menu File/Project Settings/General/Renderer. Leave Software Only as the last option and try the others like CUDA or OpenCL. 

[marie-noelle27392717nsor]

 @Byron Cortez I cannot see what you are talking about. can you help?

[Byron Cortez]

Oh, okay. I didn't know you were on a macOS. If you already cleared the media cache, now you could try resetting the Premiere Pro preferences.

[Byron Cortez]

You could also see if you have any kind of update in the macOS operating system, if there is, it is time to update it.

[marie-noelle27392717nsor]

I reset the preferences and the update is done but it si still not working!🤦‍:female_sign: