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Preview monitor lags/freezes during playback of attached proxies.

Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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Premiere Pro version: 22.6.2

OS: Win 11

CPU: i9900K

GPU: Nvidia 3070

RAM: 64GB

HD: NVMe

 

Origional clips are 1920x1080 .mp4 container and the proxies are 1280x720 prores. This looks like a bug, because I can play both the origional clip and the proxy fine with no lag, but I can't play the clip when it has an "attached proxy". 

 

Here is a 3minute video of me reproducing the issue. https://www.youtube.com/watch?v=yvxKJuPz9z0

TOPICS
Error or problem , Freeze or hang , Performance

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Weird, Robby. Sorry about that. Which GPU driver are you running? If it's not 522. xx or earlier, perform a clean reinstallation of the earlier version of the driver. Let us know if that gets you going again.

 

Thanks,
Kevin

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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Hi, @Kevin-Monahan I've rolled back my driver version, but I am still having the same problem.

nvidia.png

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Try a clean reinstallation of the 517. xx drivers.

 

Thanks,
Kevin

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Community Beginner ,
Nov 29, 2022 Nov 29, 2022

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Hi, @Kevin-Monahan I've rolled back my driver version again, but I am still having the same problem.

nvidia-2.png

 

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Community Beginner ,
Nov 30, 2022 Nov 30, 2022

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bump

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Hey Robby,

Try an earlier driver. Others are suggesting 517. xx I am running 516. xx.

 

Thanks,
Kevin

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Community Beginner ,
Nov 30, 2022 Nov 30, 2022

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Hi @Kevin-Monahan I've rolled back my driver version again, but I am still having the same problem.

nvidia-2.png

 

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Oh, too bad. Sorry. The solution for the same issue in the past was to transcode the source media. I am not an engineer, but I assume that the overhead for playback of a clip with a proxy might be higher than playing those clips back individually. I'd have to ask an engineer to verify that.

 

I'm curious. Where do these HD clips come from, a DSLR? My DSLR also creates heavy H.264 files, so a lack of performance due to non-optimized media is possible.

 

Thanks,
Kevin

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Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

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Hello @robbyjm ,

Thanks for the replies. Are you still having this issue? Let me know. I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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